You know the operational benefits of using remote agents for your contact centre, but may be put off by the uncertainty and hassle of setting it all up.  TELUS AgentAnywhere makes it easy to set up and maintain a remote agent workforce.  This unique solution provides the remote network needed to connect home-based agents to your contact centre, together with access to TELUS ContractXchange ™Remote Agent Recruitment, an online service that helps you find and recruit remote agents online.

• Reduce operational costs while providing improved service to your customers
• Advertise contract jobs, evaluate and select applicants online, all with no extra fees
• Staff as needed for peak times and demand spikes with on-demand and flexible scheduling

Key Features and Benefits

AgentAnywhere remote contract agents are independent business people who contract their services directly to you for an hourly fee.  They pay their own overhead expenses including equipment, high-speed connections, telephone lines and office costs.  Payment arrangements are handled by an automated invoicing service.  And the TELUS ContractXchange certification process ensures that agents have been properly trained to do remote agent work.

• You get experienced, independent remote agents that are motivated to provide the service you need
• Agents are available to work at any hour on any day, even on short notice, and for as little as 30 minutes at a time
• Agents will come to your site to learn your application, or train online, all at their own cost