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CPE Maintenance
Fix problems quickly when they happen
As much you try to achieve peak performance, there may be times when an issue affects your ability to work. If an issue does occur, the next concern is the time it takes to resolve it. With TELUS CPE Maintenance, you receive on-site support for your communications equipment.
- Choose between standard, enhanced, prime or customized support (see Technical Specifications tab)
- Extend support to include software and hardware enhancement or replacement
Key Features and Benefits
If you do have an issue, a highly-trained TELUS technician will be on-site to diagnose and resolve the issue. We keep their skills up-to-date with changes in technology so there are no barriers to peak performance.
- Extend the lifespan of the systems supporting your communications with expert maintenance
Resolve issues on equipment from all leading vendors in the industry – TELUS technicians are trained on them all
The TELUS CPE Maintenance solution is currently available in British Columbia, Alberta, Ontario and Quebec.
Support Plans
Only you know what level of support you need. TELUS offers a broad range of options, with customization available for unique requirements.
Standard support plan – Monday to Friday coverage and 24 hour response to service-affecting failures.
Coverage from 8:00 am – 5:00 pm Monday to Friday, excluding statutory holidays.
For service failures, a technician will respond within 24 hours. For non-service failures, a technician will respond in 48 hours.
Enhanced support plan – Monday to Saturday coverage and four hour response for major service-affecting failures.
Coverage from 8:00 am – 9:00 pm Monday to Saturday, including statutory holidays.
For major service failures, a technician will respond in four hours. For minor service failures, a technician will respond in 24 hours. For non-service failures, a technician will respond in 48 hours.
Prime support plan – 24/7 coverage and two hour response for major service-affecting failures.
Coverage 24 hours per day, 7 days a week including statutory holidays.
Includes remote monitoring for proactive issue identification.
You receive a designated technician for all installation, repair and maintenance from 8:00 am – 4:00 pm, Monday to Friday, or as otherwise arranged. For major service failures, a technician will respond in two hours. For minor service failures, a technician will respond in 24 hours. For non-service failures, a technician will respond in 48 hours.
Customized support plan – Choose what you need beyond our standard plans
If you have unique support needs, TELUS can customize a plan to suit them. Regardless of your requirements -- enhanced response times, additional remote diagnostics or on-site spare equipment agreements – TELUS can make sure you get the support you need.
Pour plus d'information ou pour commander
Communiquez avec votre directeur de compte, envoyez une demande en ligne ou composez le 1 877 520-1212
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