How-To

How to activate the Business Connect desktop app

In order to use your Desktop App for outbound calls, you must complete the activation and register the Emergency Address. This article will guide you on how to complete the activation with both Admin and User access.

Admin procedure

1. Log in to your Business Connect Voice Manager account

2. Go to the Users Tab

3. Select the User to activate the app

4. Click on Phones & Numbers

5. Click on the Phones tab

6. Scroll down and click Download/Activate Apps (If the option is missing, make sure that the user has logged into the app at least once for it to register)

7. In the drop down, select Activate Existing TELUS Business Connect for desktop

8. Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown

9. Click Activate

10. Fill out the Emergency Address form

11. Make sure to check the notice box

12. Click I Accept

13. Log out and back into the desktop app

User procedure

1. Log in to your Business Connect Voice Manager account

2. Go to the Settings tab

3. Click on Phones & Numbers

4. Click on the Phones tab

5. Scroll down and click Download/Activate Apps

6. In the drop down, select Activate Existing TELUS Business Connect for desktop

7. Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown (If your computer is missing from the list, make sure to have logged in at least once to the app in order for it to register)

8. Click Activate

9. Fill out the Emergency Address form

10. Make sure to check the notice box

11. Click I Accept

12. Log out and back into the desktop app

Related content

Desktop App User Guide (PDF)

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