Message waiting indicator won’t clear

If after listening to your messages in your new voicemail box, the message waiting indicator is still on, it may be because you still have a new or skipped message in your old mailbox.

To access your old mailbox and check for messages:

  • Log into your new voice mailbox.
  • From the main menu, press 8 to connect to your old mailbox. The press 8 option is not available for iPhone Visual Voicemail since all messages are already on your handset
  • Listen to any message(s), and delete them. Your voicemail indicator should clear.
Tell us what you think It's in our nature to listen. As continues to evolve, we'd love to hear more from you.