HTC One™ - Trouble browsing the Web

There could be a number of reasons why you can't browse the Web. To resolve the issue, try the following.

Ensure you have a Web feature

Make sure that you have a Web feature included with your rate plan. Log in to your TELUS account to check your current rate plan and services.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 4G or LTE in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check the Web address

You may have entered an invalid Web address (URL).

  • Make sure the Web address is correct.
  • Try another Web address such as If you can browse other Web sites, your data connection is not the problem

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

Check data services settings

Data services may not be enabled on your smartphone. To check these settings, do the following.

  1. From the Home screen, swipe down from the top edge of the screen.
  2. Tap Settings at the top right corner.
  3. Turn ON Mobile data.
  4. Data services are turned on.

Clear your browser's cache and cookies

Clearing your browser’s cache and cookies frees up memory and makes browsing the Web faster.

  1. From the Home screen, tap Internet at the bottom of your screen.
  2. Tap Menu at the top right corner of your screen.
  3. Select Settings.
  4. Select Privacy and security.
  5. Select Clear cache.
  6. Tap OK.
  7. Select Clear all cookie data.
  8. Tap OK.
  9. Close, then relaunch your browser.
  10. Your browser's cache and cookies are cleared.

Restart your smartphone

Restarting your smartphone causes its software to reload and renews your connection to the network, which can fix some problems:

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your smartphone on.
  5. Your smartphone is restarted.
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