Learn how to unlock your TELUS device.
Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.
- Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
- Device is not flagged as lost or stolen
How to unlock your device
If you have a TELUS Small Business plan, log in to My Account and follow the steps below:
- Select Mobility plans and devices
- Select Device
- Follow the instructions presented to you
- If you need help with My Account, you can view our support articles on using My Account.
- This is not available in the TELUS My Account Mobile App.
- Not all devices can be unlocked through My Account. If you require assistance, please contact us at 1-866-558-2273.
- If your business has a 3-year contract with TELUS and you would like assistance with unlocking devices for your account, please contact us at 1-866-558-2273.