Troubleshooting
Troubleshooting Your Router
Are you having connectivity issues? Try these easy troubleshooting steps
Issue | Resolution |
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Power light is not green |
Check your power adaptor to ensure it is connected to a live outlet – check that the outlet works or try a different power outlet for the wireless gateway |
Power light flashing red |
Your wireless gateway is receiving an update. While the red light is flashing, do not unplug the wireless gateway. This activity will complete in approximately 10 minutes |
DSL light is not green Could also be labelled as one of the following depending on your Modem type; ADSL Status, ADSL Link, Status Link, DSL WAN |
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LAN or Ethernet light is not green |
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None of the above (all status lights properly lit) |
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