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Advanced Solutions

TELUS IQ | Smart Mobility Management


TELUS IQ is a new online mobility management platform that empowers you to buy, deploy and manage your mobility services and devices seamlessly. It’s a smart way to manage your mobility and saves you time and money, allowing you to focus on your core business. Stay on top of it all with a Mobility Management experience that automates end to end fulfillment, activation, as well as plan and feature changes. With just a few clicks, you can get active devices to users faster, view daily subscriber usage information and make account changes instantly anytime.  

Key features

  • Get improved subscriber usage visibility and make changes to your plans and services online in real-time, only from TELUS.   
  • With just a few clicks order devices and services from your customized online catalogue which shows all in-stock TELUS smartphones, accessories and services; devices arrive activated and ready for use.
  • Better manage device updates and keep track of your device inventory, easily assigning or reassigning devices to maximize employee productivity and control costs.
Tip: Ideal for businesses with 50 wireless subscribers with TELUS.

Features & Benefits

Faster deployment

Quickly buy and deploy smartphones, SIMs, services and accessories through a fully customized online catalogue, tailored to your TELUS contract. Plus, as Canada’s first operator to integrate the Apple Device Enrolment Program  with a platform like TELUS IQ, you can seamlessly enroll Apple devices into your mobile device management solution before you receive them, saving valuable time.

Proactively manage your account

Gain increased control over your wireless account and avoid unpleasant bill surprises with the ability to view subscriber usage and take instant action online to change rate plans, add features or suspend lines.

Get more value out of your existing assets

Track and manage your devices, warranty periods, and upgrade dates seamlessly to control your costs. Assign devices to employees and reassign unused devices.

Informed cost allocation

Manage, control and optimize your wireless spend. Analyze up to 12 months of invoices and make changes to accounts based on trends and insights from full reporting. Organize subscribers and filter reports by cost centre, division, location and more.

A smarter way to manage your mobility services.

Be in command of the information you want and get the tools you need to buy, deploy and manage your mobility services end-to-end.

Data usage visibility may be up to 24 hour delayed. To configure notifications please call TELUS customer support Standard TELUS support hours exist (business hours, local time zones). Customers can receive self-serve support online through knowledge base articles at any time.

TELUS IQ | Usage Guidelines (PDF)


When you choose TELUS IQ, you are in good hands. You will benefit from:

  • A dedicated TELUS Concierge representative for the first 45 days: the representative will train your administrators on the use of the platform
  • Access to a team of dedicated help desk agents beyond the first 45 days: we are standing by during business hours to take calls and/or engage in online chat sessions with you
  • Instant support with self-help tools: refer to an online knowledge base full of how-to articles for simple trouble shooting and questions

TELUS IQ | Smart Mobility Management brochure [PDF]

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