Guides and Manuals

Multiple Account Access for TELUS Business Connect

Overview

The Multiple Account Access feature centralizes the access for customers with multiple TELUS Business Connect accounts, and allows them to link all their accounts in the TELUS Business Connect Accounts Management Portal. It allows company admins to access their TELUS Business Connect accounts from a single log in. It also allows administrators to view services for all accounts from a single location.

The Multiple Account Access feature increases the efficiency of multiple account management without having to remember separate numbers for each account. From the Accounts Management Portal, administrators can easily switch from one account to another. It provides a consolidated view of all accounts, while remaining separate entities.

Sample Scenario

A company owns 3 separate accounts for their 3 branch offices, for tracking billing, and performance of their employees. An administrator logs in to the main account, and runs a report for one of their branches. He then switches to another account and runs a similar report.

The TELUS Business Connect Accounts Management Portal

Multiple Account Access for TELUS Business Connect

Log in to TELUS Business Connect Account Management Portal to access all accounts, and view service status.

https://accounts.businessconnect.telus.com

NOTE: An administrator can only trigger log in to an account, and view service status from this portal. To configure an account's settings, he needs to do so within an account.

TELUS Business Connect Account Management Overview

Multiple Account Access for TELUS Business Connect

Account Name - Click on an account name to log in to that account, and to manage its company and user settings. You will be redirected to the TELUS Business Connect online account management site.

Service Status - Easily view account status details.

Multiple Account Access for TELUS Business Connect

Link Account - Click on the Link Account icon to add accounts to the Account Management Portal.

Unlink Selected Account - Place a check mark on an account, and click on this button to remove an account from the portal.

FAQs

Frequently Asked Questions

Q: Are there any limitations as to how many accounts can be linked in to the portal?
A: No. There are no limits in how many accounts can be linked together.

Q: Can I check the my service status within Voice Manager?
A: Customer Admins will now have the ability to view status of their TELUS Business Connect service by accessing the Multiple Account Access Portal.

The detailed steps are as follows:

1. Admin user accesses the MAA Accounts Management portal login page here.
2. Once Admin user logs in, they can view the service status.
3. If Account Admin has multiple Business Connect accounts for administration, he/she can add/link additional accounts in the same portal.

There is no need for Account Admin to contact TELUS to enable access to the Multiple Account Access (MAA) portal.

The portal will provide Green (No measurable impact), Orange (partial impact), Red (severe impact), and Grey (no data) Status (no further details on exact issues or resolution are provided on this portal). This is a high level overview of account / service status. In the event of RED – Customers are encouraged to call into TELUS Business Connect Support line @ 1 844 626 6638 option 3 for Technical Support.

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