Guides and Manuals

TELUS Business Connect for Office 365

Overview

Office 365 Integration

TELUS Business Connect for Office 365 seamlessly integrates business communications into your cloud work environment, transforming Microsoft Office 365 into an enterprise-grade communications hub with a powerful and easy-to-use interface that is very simple for end-users to deploy and IT to manage.

TELUS Business Connect for Office 365 integration is available for Mail, Calendar, Contacts and Tasks.

Office 365 Integration

  • Connect a Microsoft Office 365 user account and a TELUS Business Connect subscription
  • Click-to-dial any phone number that appears in the Office 365 Mail application
  • Initiate outbound calls directly from your Office 365 Mail or web interface with the integrated dialer or redirect them to your device of choice
  • View incoming caller ID while working in the Office 365 Mail app
  • View your complete communications history—calls, faxes, and voicemails from your Office 365 Mail application
  • Combine TELUS Business Connect and Office 365 Contacts in one easy-to-search screen
  • Schedule TELUS Business Connect Meetings or audio conferences from within Office 365 Calendar application

Installation

Installing the TELUS Business Connect for Office 365 Chrome Extension

Step 1

Launch Google Chrome and then navigate to the Chrome Web Store.

NOTE: Make sure you have the latest version of Google Chrome: Go to Settings > About Google Chrome

Step 2

In the search box, enter TELUS Business Connect.

Installing the TELUS Business Connect for Office 365 Chrome Extension

Step 3

Locate TELUS Business Connect for Office 365 and then click + ADD TO CHROME.

Installing the TELUS Business Connect for Office 365 Chrome Extension

Step 4

Click the Add button to confirm the installation.

Installing the TELUS Business Connect for Office 365 Chrome Extension

Step 5

Log into your Office 365 account on your Chrome browser. Currently, the integration only works on Google Chrome.

Installing the TELUS Business Connect for Office 365 Chrome Extension

NOTE: Verify the app is installed. Go to Office 365 on your Chrome browser. You should see TELUS Business Connect for Office 365 on the right side of Mail, Calendar, People, and Tasks.

Step 6

Enter your TELUS Business Connect credentials and then click Login.

Installing the TELUS Business Connect for Office 365 Chrome Extension

Call, Messages, Contacts, Call Log

Placing a call with TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Dialer icon.

Placing a call with TELUS Business Connect for Office 365

Step 3

Click the Plus icon icon and then click the Contact you wish to call.

Placing a call with TELUS Business Connect for Office 365

Placing a call with TELUS Business Connect for Office 365

NOTE: You may also enter the number of the party you wish to call manually.

Step 4

Click the Dialer arrow icon and then select the TELUS Business Connect device you wish to call from via RingOut. Then, click Call.

Placing a call with TELUS Business Connect for Office 365

NOTE: Outbound calling is only available via RingOut to a TELUS Business Connect provisioned device (either softphone or deskphone) available on your account. Custom numbers cannot be used.

Step 5

The RingOut screen will appear. On your TELUS Business Connect, click Answer. You will then be connected to the number you are calling.

NOTE: In this example, the TELUS Business Connect Desktop App was used. You may also use a TELUS Business Connect provisioned deskphone.

Checking your TELUS Business Connect messages with TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Messages icon.

Checking your TELUS Business Connect messages with TELUS Business Connect for Office 365

Checking your TELUS Business Connect messages with TELUS Business Connect for Office 365

Step 3

Select the message you wish to retrieve.

QUICK TIP: Switch between All, Voice, Fax tabs to filter messages.

NOTE: Click the button to Play a voicemail message. Click the button to View a fax message.

Browsing through your Contacts list on TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Contacts icon to display the Contacts list.

Browsing through your Contacts list on TELUS Business Connect for Office 365

Browsing through your Contacts list on TELUS Business Connect for Office 365

Checking the Call Log on TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Call Log icon.

Checking the Call Log on TELUS Business Connect for Office 365

Checking the Call Log on TELUS Business Connect for Office 365

Set Up

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Schedule TBC Meeting icon.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 3

Set the Date, Time as well as the Duration of the meeting.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 4

Determine whether it will be a Recurring Meeting and then select the option as needed.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

NOTE: A recurring meeting occurs at the same time and day as the meeting that has been set.

Step 5

Determine whether there would be a need for Video collaboration or just Screen Sharing and then select the appropriate option.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 6

Decide whether to protect the meeting with a Password and then tick the option as needed. Set the password.

NOTE: Participants to the meeting will need to enter the password to be able to join the meeting.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 7

Decide whether to allow participants to join the meeting before the host and then tick the option as needed.

Setting up a TELUS Business Connect Meeting with TELUS Business Connect for Office 365

Step 8

Click Invite with Office 365 and then review the Settings.

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Step 1

Log into your Office 365 account.

Step 2

Click the Conference icon.

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Step 3

Take note of the Dial-In Number, Host Code and the Participant Code.

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Step 4

In case you have participant/s abroad, tick the I have international participants option.

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Step 5

Locate and tick the box that corresponds to the country where your international participants are located.

Setting up a TELUS Business Connect Conference with TELUS Business Connect for Office 365

Step 6

Click Invite with Office 365.

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.