Guides and Manuals

RingOut and VoIP

Table of contents


Overview

This guide is an overview of the differences between RingOut and VoIP call settings for the TELUS Business Connect® solution, and how to activate each call setting.

RingOut uses your mobile device’s native dialer (same as making a call outside of the mobile app). When using RingOut, you use the minutes from your mobility rate plan.

VoIP uses your mobile app’s dialer to make calls over the internet. When using VoIP, you use the data from your mobility rate plan, unless you connect to a Wi-Fi network.

TELUS recommends you set your default dialer to RingOut for a higher quality call due to a better call signal. For incoming calls, you can enable call forwarding to receive them through the native dialer.

The VoIP call setting benefits you more if you can connect to a strong Wi-Fi network or when you have a larger amount of data on your mobility plan.

Set RingOut as default

1. Click the Circle in the upper left of the mobile app screen to go to the My Profile setup menu.
2. In My Profile, deselect Data (VoIP) Calling to default your calls to RingOut.

Set VoIP as default

1. Click the Circle in the upper left of the mobile app screen to go to the My Profile setup menu.
2. In My Profile, select Data (VoIP) Calling to default your calls to VoIP.

Outgoing calls

How to use RingOut

1. Under Main Menu, click on the keypad.
2. Enter the phone number you want to call and hit the call button.

Note:

  • iOS – iOS [version 10.3 or later only] will prompt you to click Call in a pop-out box.
  • Park, Record, Transfer, Hold & Flip are not available for RingOut.

RingOut for iOS

RingOut for Android

How to use VoIP

1. Under Main Menu, click on the keypad.
2. Enter the phone number you want to call and hit the call button.

Note:

  • Transfer, Flip & Hold are available for VoIP.
  • Park & Record are not available for the TELUS Business Connect Mobile solution. When clicked, you receive an error message, and it will not execute.

How to use N11 numbers (611, 411, etc.)

1. Under Main Menu, click on the keypad.
2. Enter an N11 and hit the call button. (e.g. 411, 611, etc.)

Notes:

  • RingOut – when dialing N11 numbers, except 911, you receive an error message and it will not execute. Use your mobile number or landline to make N11 calls.
  • VoIP – when can call all N11 numbers, including 911.

How 911 works on RingOut and VoIP

iOS

1. Dial 911 on the TELUS Business Connect mobile app.
2. Select the Call button, and the smartphone’s native dialer will dial it.

Android

1. Dial 911 on the TELUS Business Connect mobile app.
2. 911 will populate on the smartphone’s native dialer. Select the Call button.

Outgoing calls – RingOut vs VoIP

Default – RingOut Default – VoIP
Call Quality
  • High – same as native dialer
  • Moderate – high compression
N11 – 211, 311, 411, 511, 611, 711, 811
  • Not supported. You will receive an error message requesting you to make the call using your mobile phone or landline.
  • Supported
N11 - 911
  • Supported
  • Supported
Minutes Usage
  • Uses minutes from your mobility rate plan.
  • Uses data from your mobility rate plan.
Features: Park, Record, Transfer, Flip, Hold
  • Not supported
  • Transfer, Flip, Hold - Supported
  • Park & Record - Not supported

Incoming calls

How to use RingOut

1. With call forwarding enabled, you can receive incoming calls through your mobile device’s native dialer.
2. With call forwarding disabled, you can receive calls using VoIP through the TELUS Business Connect mobile app.

Note:

  • Park, Record, Transfer, Hold & Flip are not available with native dialer.

How to use VoIP

1. You can receive calls using VoIP through the TELUS Business Connect mobile app.

Note:

  • Transfer, Flip & Hold are available for VoIP.
  • Park & Record is not available for the TELUS Business Connect mobile solution. When clicked, you receive an error message, and it will not execute.

Incoming calls – RingOut vs. VoIP

Default – RingOut Default – VoIP
Call Quality
  • High – same as native dialer
  • Moderate – high compression
Customer Receives Call
  • Call forwarding disabled – Receive calls with VoIP through the TELUS Business Connect Mobile app
  • Call forwarding enabled – Receive calls on your smartphone’s native dialer
  • Receive calls with VoIP through the TELUS Business Connect Mobile app
Minutes Usage
  • Uses minutes from your mobility rate plan
  • Uses data from your mobility rate plan
Features: Park, Record
  • Not supported
  • Not supported by the TELUS Business Connect Mobile solution.
Features: Transfer, Flip, Hold
  • Not supported
  • Supported
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