Guides and Manuals

Stay connected during a potential Canada Post labour disruption

Canada Post is currently in negotiations with its union, which may result in a nationwide labour disruption in the next few days. This may cause a disruption to your regular mail delivery. In turn, you may experience delays receiving your monthly paper bills and when sending bill payments if sent to TELUS via Canada Post. It’s important to note that you remain responsible for paying your bills on time even during the labour disruption. TELUS offers many different options to view your account balance, set up pre-authorized payments, and make payments. Review the following options based on what services you currently subscribe to with TELUS.

For TELUS Business wireless and Business Connect customers

TELUS Business wireless and Business Connect customers can use the following options to view their account balance, set up pre-authorized payments, and make a payment.

  1. Access My Account online
  2. Set up pre-authorized payments
  3. Call in and use our automated phone system
  4. Make payments through your financial institution

For TELUS Corporate wireless and EPP customers

Corporate wireless and EPP customers can use the following options to view their account balance, set up pre-authorized payments, and make a payment.

  1. Access My Account online
  2. Set up pre-authorized payments
  3. Call in and use our automated phone system
  4. Make payments through your financial institution

For TELUS wireline customers

Wireline customers can use the following options to view their account balance, set up pre-authorized payments, and make a payment.

  1. Call in and use our automated phone system
  2. Set up pre-authorized payments
  3. Make payments through your financial institution

Access My Account online

By using TELUS My Account, you can sign up to receive an email or text notifying you of your bill amount when your bill is ready. From My Account, you can also view and download a PDF version of your bill, and make payments to your account so you can avoid late fees and interruptions to your service during the possible postal disruption. If you are not already using My Account, it’s easy to register. Register for my Account

Business wireless and Business Connect customers

Switching to paperless e.bill

  1. Login into My Account.
  2. Select Billing.
  3. In the bill management area, select Billing methods & notifications.
  4. Select Go Paperless.
  5. Select your billing notification preference, email and/or SMS.
  6. Select Save.

Make a one-time credit card payment

  1. Log into My Account.
  2. Go to Billing.
  3. Find the account you'd like to make a payment on, then select Pay bill.
  4. Complete and submit the online form.

You can also set up pre-authorized payments so you never need to worry about forgetting a payment.

Set up pre-authorized payments

  1. Log into My Account.
  2. Select Billing.
  3. Choose the account on which you want pre-authorized payments activated.
  4. Select Set up pre-authorized payments for future bills.
  5. Fill out the required fields.
  6. Select Submit.

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note:

  • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
  • Currently, pre-authorized payments are only available using a credit card or Visa Debit card

Corporate wireless and EPP customers

Switching to paperless e.Bill

  1. Login into My Account.
  2. Select e.bill.
  3. In the bill management area, select Billing methods & notifications.
  4. Select Go Paperless.
  5. Select your billing notification preference, email and/or SMS.
  6. Select Save.

Make a one-time credit card payment

  1. Log in to your My Account.
  2. Select e.Care.
  3. Under billing, select credit card payment
  4. Complete and submit the online form

You can also set up pre-authorized payments so you never need to worry about forgetting a payment.

Set up pre-authorized payments

  1. Log into My Account.
  2. Select e.Care.
  3. Under billing, select pre-authorized payment.
  4. Select one of the links for pre-authorized payment method.
  5. Complete and fax in the PDF form.

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note:

  • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
  • Currently, pre-authorized payments are only available using a credit card or Visa Debit card

Call in and use our automated phone system

This option is available to all TELUS small business accounts, except Business Anywhere and Medium/Large Business accounts.

  • If you subscribe to TELUS Wireline Services, you can obtain your account balance and make payments via our self-serve Interactive Voice Response (IVR) by calling 1-877-520-1212. You can also set up pre-authorized payments, making payment easy.
  • If you subscribe to TELUS Wireless Services, you can obtain your account balance and make payments via our self-serve IVR by calling 1-866-558-2273 (your PIN will be required).

Set up pre-authorized payments

Wireline customers can set up pre-authorized payments by calling 1-877-520-1212 ((press 1, followed by 2 for business) 8am - 6pm MST, Monday to Friday

Note:

  • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
  • Currently, pre-authorized payments are only available using a credit card or Visa Debit card

Make payments through your financial institution

Log in to your bank’s website, call their telebanking number, or visit a branch. You may need the 10 digit account number (found at the top of your bill) and our payee descriptor, TELUS Communications.

For the latest update on the strike please visit the Canada Post website here.

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.