Guides and Manuals

TELUS Secure Business – Video Guide

Setting up video analytics rules

Overview

Alarm.com Video Analytics continuously scans your property and notifies you when a person, vehicle, or animal is detected. Advanced detection rules enhance perimeter security by alerting you when someone's coming or going, or even loitering on your property.

With Video Analytics, you'll get enhanced notifications with thumbnail images showing people, vehicles, and animals.

You can also use advanced detection rules to draw virtual tripwires across your driveway and virtual fenced-in zones on your property. Receive email and text notifications whenever:

  • A vehicle pulls into the driveway or a person walks up the front steps
  • Anyone loiters in a specific zone on your property
  • A pet jumps up on the sofa or enters an off-limits flowerbed
  • A child leaves the yard or someone drives off at night

Video Analytics can spot what’s important, even if there’s a lot going on.

Requirements

  • Service Package: Pro Video with Analytics 3000.
  • Alarm.com Video Camera:
    • Indoor Fixed w/IR (ADC-V522IR)
    • Outdoor Wireless (ADC-V722W)
    • Indoor/Outdoor Mini Bullet (ADC-VC726)
    • Indoor/Outdoor Dome (ADC-VC826)
    • Indoor/Outdoor Turret Camera (ADC-VC836)
    • Indoor/Outdoor Bullet Camera (ADC-VC736)
  • Minimum camera firmware:
    • '22 series: IP8168-ALAM-0100f5
    • '26 and '36 series: V5.4.5.190317

Step 1: Camera Setup

Camera position

  1. Position the camera so that targets can be fully seen inside the camera’s field of view and not farther than 25 feet away (15 feet at night).
  2. The camera should be positioned 8-16 feet above the ground, angled downward between 30°-60°.
  3. Note: This recommended angle should provide for an ideal field of view while avoiding clouds and trees. Video Analytics is designed to work with an angled-down perspective; not horizontal, and not top-down.

    Important: The camera should be mounted in such a way that a vehicle’s headlights do not shine directly into the camera, affecting exposure and IR settings.

  4. Verify that the camera is clearly facing the ground or floor of the area being monitored.
  5. Note: Video Analytics operates by tracking a target’s feet or a vehicle’s wheels.

  6. Be aware of any bright lights (i.e., motion-triggered flood lights) near the camera that may attract insects or affect exposure and IR settings.

  7. If the camera is repositioned, recreate all of the rules.
  8. What to record

    Video Analytics detects and classifies people, animals, and vehicles. Position the camera with a view that would be interesting to a home security customer.

    Successful camera positions include:

    1. Overlooking a driveway
    2. Overlooking a front porch monitoring or wherever packages are dropped off
    3. An area of interest around a yard, where kids or animals are sometimes seen
    4. Indoor entryways, exit ways, or hallways of interest
    5. Avoid:
    6. Areas with constant or uninteresting motion (e.g., roads with regular vehicle movement, trees constantly swaying in the wind, etc.)
    7. Pointing cameras out a window, as screen interference and reflections cause Video Analytics performance issues
    8. Step 2: Create a Rule with Video Analytics

      Video Analytics rules can be configured using the Customer Website. The MobileTech app can also access these configuration settings, but the user must first send a cell phone test from the customer's panel.

      Note: It is possible to create up to three Video Analytics rules on the same camera. Additionally, ground zones and tripwires can overlap.

      Add the rule

      1. Log into the Customer Website.
      2. Click Video.
      3. Click Recording Rules.
      4. Click Add Rule.
      5. In the New Video Recording Rule window, select Video Object Detection.

      Rule selection

      1. Click to select the desired camera.
      2. Click to select the rule type.
        • Use a Tripwire rule when you expect a target to cross through the camera’s field of view or when objects enter or exit an area (e.g., a car pulling into or backing out of a driveway).
        • Use a Ground Zone rule when you expect a target to linger in the camera’s field of view (e.g., a person delivering a package on your front porch).
      3. All Video Motion Detection (VMD) schedules associated with a camera must be deleted before setting up a Video Object Detection rule. When prompted with this warning, click OK to continue.
      4. Camera scene setup

        1. Set the scene to indoors or outdoors based on what the camera is pointing at.
          • The camera should be marked outdoors if it will be exposed to rain, snow, spider webs, or moving trees and set to indoors if in a controlled outdoor environment (e.g., a screened-in porch).
          • Note: This setting is specific to a camera, not a rule, and must be the same for all rules on a camera.
        2. The Minimum Object Detection Size slider determines the minimum size of objects detected by the rule.
          • When set to Very Large, there will be fewer triggers, as it will only detect larger objects and ignore smaller ones. Very Small detects additional smaller objects.
          • Important: It is recommended to keep this at its suggested value upon initial rule creation.

          Configure Rule - Ground Zone

          1. Give the rule a name to help reference it later (e.g., Front door recording).
          2. Define the area of interest. Draw a shape covering only the ground where the target’s feet will loiter.
            • Double-click inside the camera’s field of view to draw a new shape from scratch.
            • Click and hold inside the shape to move it around.
            • Hold right-click to rotate the shape.
          3. Set the duration inside the area of interest. Customize the time a target must remain inside the drawn shape before notifying you and recording a clip.

          Configure Rule - Tripwire

          1. Give the rule a name to help reference it later (e.g., Hallway crossing).
          2. Draw the tripwire covering only the ground where the target’s feet will cross.
          3. Select which direction to monitor the flow of traffic, or choose to monitor in both directions.


          4. Note: Targets will be monitored when moving in the direction of the tripwire’s arrow.

            Rule scheduling and notifications

            1. Select whether the rule should be active at all times or only during specific days/times, along with any exceptions.
            2. Set the minimum time delay between clips. The shortest duration of time the rule will activate during times of constant movement.
            3. Select the types of objects that must appear in a clip to trigger a notification. A clip will still be recorded when any object type violates your rule.

            4. Note: This option is solely used for sending notifications and will not alter which clips are recorded.
            5. Choose how to receive notifications. It is recommended to push notifications to your phone using the dropdown option to attach a thumbnail.

            Add a light automation rule

            Camera-driven light automation rules require Lights to be enabled on the customer's service package along with at least one Z-Wave light device enrolled on the account. If these requirements are met, the Light Automation section will appear toward the bottom of the Video Object Detection Rule page depicted above.

            Note: Lights cannot be enabled during a time when the Video Object Detection rule is not set to record (e.g., if a tripwire rule is drawn on a driveway and set to record only at night, lights cannot be set to turn on during the daytime because no clip would have been recorded).

            1. Using the Turn on selected lights for dropdown menu, select how long the lights should turn on for.
            2. Select which lights to be automated by the rule.
            3. Select which events should turn on the lights when triggered.
            4. Select a time frame for the rule to occur.
            5. Ensuring rule accuracy

              1. Avoid intersecting tripwires or overlapping ground zones with objects that are prone to movement, such as trees, bushes, or other objects that move in the wind.
              2. Only draw the rule where the feet or wheels of an object will cross.
                • Do not increase the size of the loiter zone or tripwire to cover the whole of the target.
                • Do not include furniture, walls, trees, or other structures in the rule.
              3. After observing what the rule detects over a few days, consider adjusting the Minimum Object Detection Size slider.
                • Increasing the size will help to reduce false detection.
                • Decreasing the size helps detect smaller targets.

              Step 3: Viewing the video clips

              To view video clips using the Customer Website:

              1. Log into the Customer Website.
              2. Click Video.
              3. Click Saved Video Clips.
              4. Any clips with a valid person, vehicle, or animal classification appear here by default. To see clips only with a specific classification, or clips without a standard classification, change the selection in the Filters dropdown menu.
              5. To view video clips using the Customer app:

                1. Log into the Customer app.
                2. Tap .
                3. Tap Video.
                4. Tap Saved.
                5. Any clips with a valid person, vehicle, or animal classification appear here by default. To see clips only with a specific classification, or clips without a standard classification, change the selection in the Filtered Results dropdown menu.

Managing cameras from the web portal or app

Setup and manage your Indoor and Outdoor camera Video Object Detection (VOD) rules through the web portal or Secure Business app


Setting up a Video Object Motion Detection (VOD) rule through the web portal:

1. Log in to your Secure Business web portal.

2. Select the Video category in the menu on the left-hand side.

3. From the top navigation bar, select Recording Rules.

4. Select “Add Rule” in the top right-hand corner.

5. Select “Video Object Detection” from the “New Video Recording Rule” pop-up.

a. Note: If you have VMD rules setup you will see this prompt. Please select “OK” to proceed.

6. Select the camera you are adding a rule to.

7. Select the type of rule that best suits your property. You can add up to three VOD rules per camera.

  1. Ground Zone rules are used to identify when objects are expected to linger in an area on your property (ie. when visitors are waiting at your front door).
  2. Tripwire rules are used to identify when objects cross an area on your property (ie. when a car pulls up on the driveway).

8. Select the “Scenery” and “Minimum Object Detection Size”.

9. Name your recording rule.

10. Draw your Ground Zone or Tripwire Rule.

11. Identify how long an object must be inside the area of interest before you are notified.

12. Complete your recording rule settings.

13. Select what types of objects you want to be notified of.

14. Identify what types of notifications you want to receive.

15. Press “Save”.

Setting up a Video Object Motion Detection (VOD) rule through the Secure Business App:

1. Open Main Menu of mobile app.

2. Select “Video”.

3. Select “Recording Rules”.

4. Select “Video Object Detection”.

5. Select “Add New Rule”.

6. Select the Camera you would like to create a rule on and the type of rule you want to create.

7. Complete your Camera Scene Setup.

8. Configure your Ground Zone / Tripwire Recording Rule, by giving it a name, drawing the rule, identifying when you want the rule to run and managing notifications for the rule.

Handling video clip storage

How many clips can I record?

If your account includes one video camera, you have video clip storage. Subscribers to the “Monitor” security package will have a maximum of 1000 clips each month, while those on the Protect or Control package will have up to 6000 clips per month. If you record more than your allotted clips in a month, you will have to wait until your next bill cycle to obtain more storage. Once your clip storage resets each month, your oldest clip will be overwritten by the new clip. You can save specific clips so they are not overwritten by going to your TELUS Secure Business account and select “Protect” under that clip. Those who require more clip storage or extended video surveillance are encouraged to update to our “Control” package that includes a 1TB SVR.

How to configure a Video Object Detection (Video Analytics)

Video Analytics continuously scans your property and notifies you when a person, vehicle, or animal is detected. Advanced detection rules enhance perimeter security by alerting you when someone's coming or going, or even loitering on your property. With Video Analytics, you'll get enhanced notifications with thumbnail images showing people, vehicles, and animals.

How to setup video analytics

How long are the recorded clips?

You can set the duration of the clips by going to your TELUS Secure Business account by going to Video >Settings.

You can record up to 15min when triggered by an alarm (configurable)

You can record 35+ seconds as triggered by motion (configurable)

You can record 50 to 60 seconds when triggered by the system (ie. a door open/close, lock code entered, etc.)

You can enable pre-trigger recording which will record 2 to 4 seconds prior to the motion event

Is my equipment under warranty?

All equipment is warrantied for as long as you contracted with TELUS.

What happens if i want to make a change to my service? Can I upgrade or downgrade my plan? Can I add more accessories?

To change your plan we will cancel the current agreement and start a new agreement for you with the new equipment requested. A service technician will be dispatched to install the new devices for you.

Will my system continue to work if the power goes out?

If my house gets broken into, does TELUS replace my things?

No, your home insurance policy will compensate you based on your coverage.

How much does it cost to cancel the service?

The cancellation fee depends on which plan you have:

TELUS Secure Business - Secure $55/month for remainder of term

TELUS Secure Business - Protect $65/month for remainder of term

TELUS Secure Business - Control $75/month for remainder of term

How do I contact TELUS?

TELUS Secure Business Customer Care & Technical Support: 1-855-818-3587

Where can I access my bill?

You can access your bill anytime, anywhere by signing up for paperless billing. Not only is it good for the environment. It’s also more convenient than paper. When you sign up, you can:

Get notified when your bills are ready

View and pay your bill any time, from anywhereView detailed bills from up to 18 months ago

What happens if I move?

If you move, we will install a new system at your new home, provided you enter into a new agreement. If you bring your own equipment, you will be charged just an installation fee of $100. Otherwise you can pay a cancellation fee. You also have the option of transferring the service to the new residents. If that’s not possible, a cancellation fee will apply.

Warranty procedure

Please call TELUS Secure Business for any technical or warranty issues at 1-855-818-3587

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.