Billing & Account

Business Value Bundle Lite Terms and Conditions

Service Terms

These Service Terms apply to your use of Business Value Bundle - Lite if you have not signed a written agreement for Business Value Bundle - Lite. Business Value Bundle - Lite is provided by TELUS Communications Inc.

1.1 Service Description

Business Value Bundle - Lite provides you with:

(a) in forborne exchanges:

(i) business telephone service (business classified individual-line service or business classified multi-line exchange service); and

(ii) for business classified individual-line service, a choice of three (3) Call Management Service features and/or Voice Mail Service features, and for business classified multi-line exchange service, a choice of two (2) Call Management Service features and/or Voice Mail Service features;

(b) in regulated exchanges, the following service elements of Business Local Access Bundle:

(i) business telephone service (business classified individual-line service or business classified multi-line exchange service); and

(ii) for business classified individual-line service, a choice of three (3) Call Management Service features and/or Voice Mail Service features, and for business classified multi-line exchange service, a choice of two (2) Call Management Service features and/or Voice Mail Service features; and

(c) for each business telephone service line provisioned with Business Value Bundle - Lite, Business Long Distance Services in accordance with TELUS’ Long Distance Terms of Service available on TELUS’ Internet website at http://www.telus.com/en/get-help/service-terms/ffh/telus-long-distance-service-terms/support.do.

2. Additional Service Terms: Business Value Bundle - Lite

The Service Terms in this section apply to Business Value Bundle - Lite provided in forborne exchanges and regulated exchanges.

2.1 Term

The term for Business Value Bundle - Lite and the requirement to pay for Business Value Bundle - Lite begins when TELUS is your local exchange carrier (“LEC”), TELUS is the primary interexchange carrier (“PIC”) for all of the business telephone service lines included in Business Value Bundle - Lite, and business telephone service has been installed by TELUS.

2.2 Charges

You shall pay the applicable business telephone service line charge and any long distance charges for each business telephone service line you have in service.

2.3 Additional Charges

Business Value Bundle - Lite rates do not include the mandatory Provincial 9-1-1 charges for Alberta and British Columbia (CRTC Tariff 21461 Item 203), or any mandatory Local Calling Area (LCA) Expansion charges. These charges may change as a result of CRTC approved changes to TELUS’ Tariffs. For business telephone service provided by TELUS in Alberta and British Columbia, you shall pay these additional monthly charges for each business telephone service line.

2.4 Service Conditions

If:

(a) TELUS is not the primary interexchange carrier (“PIC”) for the business telephone service lines included in Business Value Bundle - Lite;

(b) TELUS is not your local exchange carrier (“LEC”); or

(c) this Agreement is terminated for any reason;

from the date of occurrence of (a), (b) or (c) above, you shall:

(d) be responsible for payment of month to month rates for the service elements of Business Value Bundle - Lite that continue to be provided by TELUS; and

(e) the message toll schedule (as amended) available on TELUS’ Internet website at http://about.telus.com/publicpolicy/rates.html shall apply to your use of long distance services.

You will sign any authorizations required by other companies in order for TELUS to provide Business Value Bundle - Lite.

2.5 Changes to the Services

You may request moves and changes and you may add or terminate business telephone service lines (individually, a “MAC”). At the time of the request, TELUS will advise you of the rate that applies to the service location for any business telephone service line that is added or moved.

All new services and changes to existing Business Value Bundle - Lite implemented by way of a MAC will be governed by the terms and conditions of this Agreement.

By continuing to use Business Value Bundle - Lite, as changed, after receipt of a bill from TELUS reflecting any changes, you will be deemed to have accepted the changes and agree that this Agreement has been amended with respect to Business Value Bundle - Lite provided by TELUS and that TELUS’ records with respect to the changed Business Value Bundle - Lite are a complete and accurate record of your Business Value Bundle - Lite commitments.

3. Additional Service Terms: Business Value Bundle - Lite (forborne exchanges)

The Service Terms in this section apply to Business Value Bundle - Lite provided in forborne exchanges.

3.1 Local Telephone Service Terms

The TELUS Local Telephone Service Terms available on TELUS’ Internet website at http://about.telus.com/publicpolicy/LSterms.html apply to your use of Business Value Bundle - Lite in forborne exchanges.

3.2 TELUS Responsibilities

TELUS will provide the Call Management Services and Voice Mail Services in accordance with the service terms for Call Management Services and Voice Mail Services available on TELUS’ Internet website at http://business.telus.com/en/business/support/bundles/legal/office-phone-service-terms.

3.3 Service Charges

For installations and changes to Business Value Bundle - Lite after initial installation, you shall pay the then in effect service charges. Service charges, which include data processing, field connection and office connection charges, will be waived for the initial installation of Business Value Bundle - Lite; provided, however, if Business Value Bundle - Lite is terminated within ninety (90) days of TELUS providing you with Business Value Bundle - Lite, you shall pay any service charges that were waived by TELUS.

4. Additional Service Terms: Business Value Bundle - Lite (regulated exchanges)

The Service Terms in this section apply to Business Value Bundle - Lite provided in regulated exchanges.

4.1 List of TELUS’ Tariffs

TELUS’ Tariffs applicable to all services provided under Business Local Access Bundle include the following: the General Terms of Service, Tariff Items 101-124 of TELUS’ General Tariff (CRTC 21461); Tariff Item 321 of TELUS’ General Tariff (CRTC 21461). These Tariffs may be amended from time to time.

4.2 Interpretation

Capitalized words that are not defined in this Agreement as it relates to Business Value Bundle - Lite are defined in TELUS’ Tariffs.

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