Billing & Account

Clear and Simple upgrades

Learn how to upgrade your device at anytime.

Clear and Simple Anytime Upgrades

  • If you wish to upgrade your mobile device part way through your contract, simply pay your Device Balance and get a new device at 2 year pricing.
  • To determine your current Device Balance, refer to your latest invoice, or log in to your TELUS account and view your e.Bill.
  • NOTE: The Device Balance fee may be waived if you are at or near the end of your contract.

Device Balance - You signed your current service term on or after May 15, 2011

Your Device Balance fee is determined based on two factors.

  • Number of months remaining on your current contract. See our service terms explained for details.
  • The discount you original received on your current device.

TELUS discounts the cost of your device when you sign a contract. The amount of the discount becomes your starting Device Balance. Over the length of your contract, TELUS automatically reduces your Device Balance each month by a set amount. This “monthly credit” is equal to your starting Device Balance divided by the number of months in your contract.

See the example below.

FULL PRICE WHAT YOU PAID WHAT YOU SAVED MONTHLY CREDIT AMOUNT
Motorola Milestone price: $599.99 Motorola Milestone 3 year price: $199.99 Discount on a 3 year contract: $400.00 $400 / 36 months = $11.11 per month

If you have nine months remaining on your current contract, then your Device Balance fee would be $100.00

Device Balance - You signed your current service term before May 15, 2011

If you wish to upgrade your mobile device part way through your service term, simply pay the simply pay the Device Balance and get a new device at 2 year pricing. This fee is calculated based on the discount you originally received when your service term began, and the number of months remaining on your service term. The longer you wait, the lower your fee. NOTE: The Device Balance may be waived if you are at or near the end of your service term.

The Device Balance is determined based on two factors.

  • Number of months remaining on your current service term. See our service terms explained for details.
  • The type of device you currently have.

See the table below for pricing.

OUR CURRENT DEVICE IS A.. DEVICE BALANCE (PAID ON YOUR NEXT BILL)
Voice or Feature Phone $5.00 x number of months remaining in the service term
Smartphone or Feature phone – with minimum data commitment

$10.00 x number of months remaining in the service term

Premium Device $15.00 x number of months remaining in the service term

EXAMPLES DEVICE BALANCE NEW DEVICE COST TOTAL COST
Pat has an LG Keybo and wants to upgrade to an HTC Desire. He has 15 months left on his service term. What does Pat pay to upgrade? 15 months x $5.00 = $75.00 HTC Desire 3 year price: $79.99 $154.99
Jamie has a BlackBerry Storm 9530 and wants to upgrade to a BlackBerry Torch 9800. He has 10 months left on his service term. What does Jamie pay to upgrade? 10 months x $10 = $100.00 BlackBerry Torch 9800 3 year price: $149.99 $249.99
Lucia has an Apple iPhone 3G 8GB and wants to upgrade to an Apple iPhone 4G 32GB. She has 12 months left on her service term. What does Lucia pay to upgrade? 12 months x $15.00 = $180.00 Apple iPhone 4G 32GB 3 year price: $269.0 $449.00

How to upgrade your mobile device

You can use one of the following methods to replace or upgrade your current device.

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