Billing & Account

Understand how changes affect your bill

We bill you one month in advance. When you request a change to your rate plan or services, the change takes effect almost immediately and we adjust your monthly bill accordingly. .

You will see the following line items associated with this change on your next bill

  • A partial credit that covers the period when your previous rate plan or service selection was not being used.
  • A partial fee for the period you are on the new rate plan/service for the current month.
  • The regular monthly charge for the new rate plan/service selected.
  • An upgrade fee if you upgraded to a new device in the middle of your contract.

NOTE: Your airtime, data and text messaging allotment are also prorated.

Example

Today is September 27th and your monthly bill date is October 1st.

You change your rate plan from Your Choice™ 35 ($35, 200 minutes of airtime) to Clear Choice™ 30 ($30, 100 minutes of airtime).

Monthly Charges/Credits

Here's how your fees would be adjusted on your next bill:

ItemCalculationCharges/Credits
Partial credit for 4 days (Sept 27, 28, 29, 30) of Your Choice 35 that weren't used$35 / 30 days in a month x 4 days$4.67 credit
Partial charge for 4 days (Sept 27, 28, 29, 30) you are on Clear Choice 30$30 / 30 days in a month x 4 days$4.00 charge
The monthly recurring charge for Clear Choice 30This replaces the $35 recurring charge for Your Choice 35$30 charge

Your airtime is also adjusted accordingly.
ItemCalculationCharges/Credits
Partial airtime includes 26 days of airtime (Sept 1st to Sept 26th) on Your Choice 35


26 days on Your Choice 35 / 30 days in a month x 200 minutes per month173.33 minutes
Partial airtime includes 4 days of airtime (Sept 27, 28, 29, 30) on Clear Choice 304 days on Clear Choice 30 / 30 days in a month x 100 minutes per month13.33 minutes
Total available airtime for September
186.66 minutes
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