Billing & Account

Understanding Your Device Balance

Your Device Balance is the cost to upgrade or renew your device before the end of your service term.

The Device Balance is based on the discount you originally received for your device, and decreases every month over the length of your service term. At the end of your service term, the Device Balance is $0.

Device Balance on your bill

You can find details about your Device Balance on page 3 of your monthly bill.

Below is a sample of the amounts associated with your Device Balance:

Number/Device information Starting Device Balance ($) Last Month’s Balance Monthly Credit ($) Current Balance ($)
9991234567 IPHONE 4 16 GB BLACK $490.00 $245.00 -$13.61 $231.39

Starting Device Balance

The Starting Device Balance is the discount you originally received for your device when you signed your service term.

Last Month's Balance

The Device Balance that appeared on your previous month’s bill.

Monthly Credit

Over the length of your contract, TELUS automatically reduces your Device Balance each month by a set amount. This “monthly credit” is equal to your original device discount divided by the number of months in your service term. At the end of your service term, the Device Balance is $0 because the Starting Balance has been paid off.

Current Device Balance

The current cost to upgrade or renew your device now. This amount is also used to determine costs for cancellation and costs for changing your monthly service charges below the minimum amount.

For details, download the  Your Device Balance invoice guide.


TELUS Easy Payment™

TELUS Easy Payment customers will see a “Summary of TELUS Easy Payment Balance by User” table on their bills. This table has much the same columns as the device balance summary table, but lists your monthly payments rather than monthly credits.

Summary of TELUS Easy Payment Balance by User

USER Starting Balance ($) Payment ($) Current Balance ($) End Date
9991234567 IPAD PRO 128GB $720.00 $30.00 $390.00 Aug, 2015

Starting Balance

The Starting Balance is the cost to purchase the device outright.

Payment

Over the length of your contract, TELUS automatically reduces your Current Balance each month by a set amount. This “monthly credit” is equal to your original device discount divided by the number of months in your service term. At the end of your service term, the Current Balance is $0.

Current Balance

The current cost to upgrade or renew your device now. This amount is also used to determine costs for cancellation and costs for changing your monthly service charges below the minimum amount.

End Date

The end date of the service term.

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