FAQ

10 Questions to Ask Yourself Before you Buy

Things to think about if you’re considering a new cloud-based phone system. All you really need to know is if you’re ready for a simple to install and easy to manage new phone system.

  1. What resources are necessary to maintain/upgrade your system?
  2. How long does it take to set up and run your system?
  3. How long does it take to add a new user or a new location?
  4. How often is service disrupted?
  5. If there’s a disruption, how long does it typically take to get it resolved?
  6. What is your total cost of ownership of your business phone system (i.e. hardware + software + maintenance + support + additional features)?
  7. When was the last time your current provider upgraded or introduced a new system feature or improvement?
  8. How much control do you have over your current phone system?
  9. Does your current system provide coverage across all of Canada?
  10. Does your current system provide coverage when you or your employees travel out of the country?
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.