FAQ

Business Connect Caller ID Name (CNAM) frequently asked questions

1. What is Caller ID Name?

Caller ID Name, also known as CNAM, is a free RingCentral feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name would display as text along with your Caller ID Number (CLID).

NOTE: RingCentral Caller ID Name has a 15 character limit.

IMPORTANT:  Outbound CNAM is available in the U.S. and Canada. The caller’s name will be included along with the call information on most outbound calls. Supported numbers are local phone numbers and not on toll-free numbers. When submitting requests for CNAM there are several database servers that needs to be updated and with this, it is imperative for the receiver to update their database as well for the CNAM to show up correctly.

NOTE: Not all carriers support this feature in Canada, however, 85% coverage is expected based on the tests that RingCentral have performed.

2. How do I set up my CNAM?

You can set up your CNAM by logging in to your RingCentral online account. Go to Settings > Phone System > Company Numbers and Info > Company Caller ID. For detailed instructions on how to do this, click here.

NOTE: You need to be an account administrator to perform this action. We also suggest to log the date and time of the CNAM request for your reference.

IMPORTANT: Outbound CNAM is only available for local phone numbers and not on toll-free numbers.

3. How long would it take for my CNAM to be activated?

CNAM should be active after 7-14 business days. Depending on how fast the National Registry is able to update your submitted request, it may take longer before your Caller ID Name will appear along with your Caller ID Number.

NOTE: You should only submit valid CNAM requests. You may not use any names of the Government, Companies and Institutions that you are not legally involved, profanity, malicious, obscene, slander, offensive names, etc. Any instance that violates these conditions will not show your requested CNAM and would not push through. Currently, we are unable to track unprocessed requests.

4. What if my CNAM still does not show up after the specified time frame?

You will need to clear out the CNAM field on your RingCentral account and wait for 48 hours before re-submitting the CNAM request. It will take for another 7-14 business days to be processed.

5. What if my CNAM is still not activated after re-submitting the request?

Contact our support hotline for more assistance and provide the logs on when the request was submitted or re-submitted. Visit the Customer Support Center for further inquiries.

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