1. What is TELUS Business Connect™ Conferencing?
TELUS Business Connect™ Conferencing enables TELUS Business Connect™ customers to setup and join conference calls anytime, anywhere. Each customer receives a conference bridge number and every user has an individual access code to host a conference. With the ‘invite’ feature, users can easily and quickly email conference details to participants. TELUS Business Connect™ Conferencing includes mute controls, listen only mode, record conference and more.
2. Is Business Connect™ Conferencing available for all TELUS Business Connect™ customers?
TELUS Business Connect™ Conferencing is available to TELUS Business Connect™ customers.
3. How can I use conference calling?
Each TELUS Business Connect™ customer receives a local conference bridge and host/participant access codes per user. Conference details, including invite and host controls, are available on the web service and on the smartphone app. Invites can easily be sent to other participants via email.
To start a conference call, do the following:
Obtain your TELUS Business Connect™ Conference details from your online account.
Dial your Dial-in number on your TELUS Business Connect™ phone or Softphone.
Enter your access code followed by the pound (#) sign.
NOTE: Access code can either be Host or Participant.
4. How do I find my conference calling host and participant number?
Conference calling is for Business Connect customers. This will enable you to setup and join adhoc (reservation less) conference calls anytime, anywhere. Each customer will receive a conference bridge number and every user has a unique access code to host a conference. To find your conference host and participant dial in numbers, log in to your Business Connect™ online account. The local conference number, and the Host and Participants access codes can be viewed from your online account.
Log into your TELUS Business Connect™ account.
- Dial-in number
A local conference number which will be used for conference calling.
A unique access code to be used by the host for of the conference call when dialing in.
A unique access code for participants to join the conference call.
- Invite with Email
This button allows you to send invites to participants via email. The email will contain the conference call details such as the Dial-in number, Host code and Participants code.
5. What are the feature benefits of conference calling?
- Free, unlimited conference calling
You can make use of conference calling right from your TELUS Business Connect™ Office phone system. This is included for free with your monthly service. Hold any number of meetings with up to 1000 participants per conference
- Single conference bridge
Easy to remember, dedicated conference bridge for your business
- Host and participant access codes
Each user gets a personal host and participant access code.
Every employee in your business can now use conferencing simultaneously
- Full featured host privileges
Host controls allow for muting attendees, listen only, recording conference and much more
- Conference Commands
This displays the list of commands the host can use during the call.
|*#2||Caller Count||Keep track of the number of people in the conference|
|*#3||Leave Conference||Let's the host hang up and end the conference|
|*#4||Menu||Says the touch tone commands available|
Set Listening Mode
Press 2x Press 3x
Callers can unmute with #*6 Listen only, no option to unmute
|*#6||Mute Host Line||
|*#7||Secure the Call||
|*#8||Hear sound when people Join or Leave the conference||
|*9||Record your Conference||
- Access from anywhere
No need to remember your conference info – it's available on your account
6. What are the dial-in numbers in Canada and the International dial-in numbers for conference calling?
Dial-In Numbers for Canada and International
Conference calling is available in countries across America, Europe and Asia.
For participants who are located in a different country, they have the option of dialing an international number in order to enter the conference.
They will still be having the same Host code and Participants Code.
Here's the list of countries and their corresponding dial-in numbers:
Toronto, ON +1 (416) 619-0731
Winnipeg, MB +1 (204) 272-0264
Saskatoon, SK +1 (306) 500-0981
Montreal, QC +1 (438) 807-0873
Calgary, AB +1 (403) 387-2000
Vancouver, BC +1 (778) 200-4975
Edmonton, AB +1 (780) 666-2345
Halifax, NS +1 (902) 701-1237
Ottawa, ON +1 (343) 700-3335
Quebec, QC +1 (418) 431-0215
St. John's, NL +1 (709) 700-0170
|Canada||+1 (226) 799-2629|
|China||+86 (7) 563805177|
|Costa Rica||+ 506 4000 3942|
|Cyprus||+357 22 000550|
|Czech Republic||+420 255 719 517|
|Denmark||+45 78 76 14 96|
|Dominican Republic||+1 829 956 0061|
|El Salvaor||+503 21368215|
|Estonia||+372 8801 394|
|Georgia||+995 706 777 118|
|Greece||+30 21 1 198 6750|
|Guinea Conakry||+224 660710305|
|Hong Kong||+852 5808 1454|
|Hungary||+36 1 255 0337|
|Kenya||+254 207 602 923|
|Latvia||+371 66 16 3164|
|Lithuania||+370 521 41 835|
|Luxembourg||+352 278 62217|
|Nigeria||+234 144 05225|
|New Zealand||+64 42807247|
|Puerto Rico||+1 7879450661|
|Slovakia||+421 2 333 257 33|
|South Korea||+82 7079176505|
|South Africa||+27 319412576|
|Taiwan||+886 (0) 985 646 950|
|United Kingdom||+44 (2033) 212767 This is a mobile dial-in number. Check with your phone provider for mobile calling rates|
|United States||+1 (234) 203-2767|
|Vietnam||+84 (0) 4 7108 0097|
7. What are the touch tone commands for the Conference calling feature?
Touch Tone Commands: For the Conference Calling feature, the host an participants have the same conference bridge number to dial in, but their call control depends on the access codes that they will use.
The Host has the full call control and can access the following touch tone commands:
|Host Touch Tone Command||Feature keys||Explanation|
|Caller Count||*#2||Allows host to get a count of how many callers are on the call|
|Exit Conference||*#3||Allows the host to exit the conference|
|Menu Instructions||*#4||Plays a menu of touch tone commands|
3 different listening modes for the participants
Default mode is Open Conversation mode
Press *#5 once to mute all the participants
The audience can unmute themselves by pressing *6 for questions, or to allow guest speakers the option to speak
Press *#5 for the second time to put all the participants on mute without the capability of unmuting themselves
Press *#5 for the third to return to Open Conversation mode
Places your line on mute
Pressing *#6 again will unmute your line
Allows the host to secure the conference and block all other callers attempting to enter the conference
Pressing *#7 again to reopen the conference to all callers
default setting is Entry and Exit tones ON
Press *#8 once to set entry and exit tones OFF
Press *#8 for the second time to set the Entry tone OFF, Exit tone ON
Press *#8 for the third time to set the Entry tone ON, Exit tone OFF
Press *#8 for the fourth time to set the conference back in default mode, with both Entry and Exit tones ON
|Record Your Conference||*9||
*9 once to START Recording
Press *9 again to STOP and SAVE the Recording
Participants, on the other hand, have limited control of the touch tone commands:
NOTE: Conference calls can also have as many as 1000 participants.
Need more support?
For billing and account queries, call us on 1-844-626-6638, 8am - 5pm local time (Monday to Friday). Key in your Business Connect number to reach our dedicated support team.
To add/change services, request a call back and we'll get back to you within 1 business day
For technical support (issues and repairs) call 1-844-626-6638 24/7