FAQ

Greetings - Extensions - Frequently Asked Questions

1. What is an extension?

An extension is a direct phone extension or user on your Business Connect account.

NOTE: As an example, Extension 101 for user A. Callers can then call the main number of your Business Connect account and dial extension 101 to reach user A.

2. How do I add an extension in my Business Connect account?

You must log into your Business Connect account as an administrator to add users.

3. How do I change the security settings of my extension?

You will need to log into your Business Connect account and change the Security Settings of your extension.

4. How do I change my call screening options?

You will need to log into your Business Connect account to change the Call Screening settings.

5. How do I change my user hour rules?

Log into your Business Connect account to change the User Hours rule.

6. How do I upload or record my user hour voicemail greetings?

You will need to log into your Business Connect account log into your Business Connect account to Customize the user hours Voicemail Greeting.

7. How do I change my caller ID settings?

You will need to log in to your Business Connect account to edit your extension's Caller ID settings.

8. How do I change the cover page of my fax messages?

You can use the cover page editor to change the cover page of your fax messages.

9. How do I change the blocked number settings of my extension?

You will need to log into your Business Connect account to change the Blocked Numbers settings of your extension.

Need more support?

For billing and account queries, call us on 1-844-626-6638, 8am - 5pm local time (Monday to Friday). Key in your Business Connect number to reach our dedicated support team.

To add/change services, request a call back and we'll get back to you within 1 business day

For technical support (issues and repairs) call 1-844-626-6638 24/7

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.