FAQ

Business Email Fact Sheet

WorkspaceTake your office anywhere with TELUS Business Email.

Staying connected: today’s business challenge

As businesses grow and work becomes increasingly mobile, staying connected to customers and employees on the go becomes even more important. But implementing IT systems that empower your business can be difficult for small and emerging companies because they often lack dedicated IT staff and the resources to cover the high upfront costs of infrastructure.

A big business email experience for small and medium-sized businesses

Let TELUS take the work out of implementing business-class connectivity and collaboration for your company. Enjoy all the mobile productivity, security and collaborative benefits of a Microsoft® Exchange Server with Outlook® Web Access and a hosted BlackBerry® Enterprise Server, without any of the upfront costs and frustrations of managing it in-house.

You can:

·Establish a business email presence. Send and receive business email (you@yourcompany.com) from your Smartphone, office PC, or online over the Internet

·Enjoy instant and secure wireless synchronization of your email, contacts, calendar and tasks to your BlackBerry® or ActiveSync®-capable smartphone or tablet including iPhone, iPad, Android and Windows Phone

·Keep track of employee tasks on the go and schedule meetings company-wide from your smartphone or any Internet-connected computer using shared calendars

Premium support and security

With TELUS Business Email Service you have the assurance that service, support and leading-edge security are provided by TELUS. Gain peace-of-mind and hassle-free management with:

·World-class security: Cisco’s Iron Port corporate anti-spam and Microsoft’s Forefront antivirus protection, updated automatically, housed in secure TELUS Canadian data centres

·Fully managed setup and ongoing support are provided by TELUS experts 24/7 for business customers, with 99.9% reliability

·Simple self-service via the TELUS Unified Communications (UC) Management Centre, an online interface designed to make it easy for you to provide services to your employees, manage passwords, email addresses, distribution lists and more

Small-business friendly

TELUS Business Email Service is a cost-effective way to simplify and streamline your IT systems so you can focus on your core business. And since this service is hosted by TELUS, you can count on it being small-business friendly with:

·A single bill and point of contact for 24/7 service, setup, upgrades and support

·Economical and predictable monthly fee per user; fully scalable and flexible to meet your company’s changing needs (just add or subtract subscriptions with no penalty)

·No costly upfront IT purchases or ongoing infrastructure staffing costs, and no software to update, license and maintain

Empower Your BlackBerry®
If you choose the TELUS Business Email Service Professional for BlackBerry® solution, your email and all Exchange features will be seamlessly synched to your BlackBerry® via a TELUS-hosted BlackBerry® Enterprise Server (BES). Advanced security features of the BES include added policy profile management and AES or Triple DES encryption, which helps ensure the confidentiality and integrity of wirelessly transmitted information on BlackBerry® smartphones.

TELUS Business Email Plans

TELUS Business Email Service has three clear and simple options to suit your business needs.

Basic Business Email

Our Basic Business Email plan has the following features:

Email
Uses existing company domain name for email service (e.g. yourname@yourcompany.com).

Unified Communications Integration
Click to TELUS Instant Connect and Workspace services, providing a streamlined communication experience. *

Backup
Email backup once every four hours.


Enterprise class anti-spam/virus protection
Cisco IronPort® antispam/antivirus (gateway) and Microsoft Forefront® Antivirus on server.

Outlook Web access security

Secure Socket Layer encryption (appears as https:// on your browser).


Active Directory Synchronization
Included with all Business Email packages.

Task management
Manage your personal tasks.

Address lists
Global address list included with Basic Business Email.

Calendar
Personal calendar included with Basic Business Email.

Compatible with email only

·Microsoft Outlook 2003+

·Outlook Express

·Microsoft Entourage for Mac®

·Eudora® Mail

·Messenger® 4x

·Mozilla® Thunderbird®

·Pegasus®

·Mac OS X version 10.4.9 and higher

Deleted email retrieval
Retrieve deleted emails for up to 14 days.

Mailbox storage
Two gigabytes per user provided for email storage.

Smartphone synchronization
Activesync® for iPhone, iPad, Android and Windows, for email only.


*Separate subscription to
Instant Connect and/or Workspace Serviceis required.

Enhanced Business EmailEnhanced Business Email comes with all of the features of the Basic plan plus:

Public folders
Share your information with others using public folders.

Enhanced task management
Manage personal tasks and synchronize them to Microsoft Outlook.


Mailbox tools
Mailbox delegation, out-of-office notification, folders and resource mailboxes.

Enhanced address list
Global address list with synchronization with Microsoft Outlook.

Enhanced calendar
Personal calendar and calendar sharing, scheduling assistant and synchronization with Microsoft Outlook.

Enhanced compatibility
Email, calendar, global address list and task synchronization with, and data import/export to:

·Microsoft Outlook 2003+

·Microsoft Outlook 2011 (Mac)

·Microsoft Entourage 2004/2008 (Mac)

Enhanced deleted email retrieval

Retrieve deleted emails for up to 30 days.

Mailbox storage
Store up to 25 gigabytes per user.

Smartphone synchronization
Activesync® for iPhone, iPad, Android and Windows for email, address book, calendar, scheduling and tasks.

BlackBerry® Enterprise Server (BES)
Available for an additional fee.

Professional Business Email

Get everything in the Basic and Enhanced plans, as well as the latest version of Microsoft Outlook for PC and Mac.

Support

24/7 Tech Support
Direct support line for all business customers.

Self-Serve Admin Control Panel
Manage the following and more with your own admin control panel.

·Login and password resets

·Add and delete subscriber accounts

·Remote device wipe

·BES policy profile management

·Distribution list and global address list management

·Reporting

Get Started Today

Do more with TELUS solutions – connect with us today and we’ll show you how. Please contact your TELUS Sales Representative, call 1-800-361-3311 or visit our Business Email webpage

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.