How-To

Customizing your extension's greeting

This article will guide you on how to customize your extension's greeting by either recording over the phone or uploading a greeting via web.

To do this, follow the steps below:

Step 1:
Log in to your RingCentral online account. Make sure to enter the correct extension number.

Step 2:
Click Settings > My Settings.

Step 3:
Click Screening, Greeting & Hold Music.

Step 4:

Click User Hours or After Hours, depending on your preference.

NOTE: The User Hours and After Hours tab will be visible if the Hours of Operations of the extension is not set to 24 Hours.

Step 5:
Click Set Greeting.

NOTE: The User greeting option must be turned On to see this option.

User-added image


Step 6:
Click Custom

User-added image


Step 7:

Here you can:

Record over the phone by filling in your phone number, (the system will try to reach the phone number you keyed in, after which you will be given instructions on to record your greeting).

User-added image


Upload a customized pre-recorded audio file stored from your computer/device.

NOTE: You can only use .Wav or .MP3 audio files.

User-added image

Step 8:
Click Save.

Step 9:
Click Save again to retain the changes.


You have now customized your extension's greeting.

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