You have two (2) ways to view your activity logs:
• Simple view
• Detailed view
NOTE: To learn how to download activity logs, click here.
This offers a more concise view of your activity logs. It shows the following information: Type, Phone Number, Name, Location,Date/Time, Recording, Action, Result, and Length.
NOTE: You can also filter your activity logs according to your preferred view. To learn now to do this, click here.
This offers a more detailed view of your activity logs and provides the following additional information on top of the simple view:From, To, Ext and Forwarded to.
The arrow icons indicate different types of Action of a Voice or Fax activity. Please see the meaning below.
QUICK TIP: The icon meaning can also be found under the Action column in the Activity Log view. The Result column also shows the status of the activity.
- The blue arrow indicates a succesful incoming call or fax.
- The blank green arrow indicates the forwarding numbers that the extension is trying to reach and the Result column tells you who actually took the call or fax.
- The full green arrow indicates a succesful outgoing call or fax.
- The red arrow indicates a missed call or fax.
NOTE: The From name is also your Phone Nickname. You can view it by going to Settings > Phone System > Phones > User Phones > Phone Details