How-To

Auto Receptionist

An Auto-Receptionist is also called as “Auto Attendant". This functionality enables calls to be answered automatically with a professional recording (default or record your own).

Callers can usually hear the following options:

• “Press 1 for service, press 2 for sales consultants, press 3 for account information…”
• “Press 1 for Bill Jones, press 2 for Elizabeth Harley…”
• “If you know the number of the party…”


To access this feature, log in to your RingCentral online account. To do this, click here.

User-added image


You can set the following options under Auto-Receptionist:

Company Hours
Greetings & Company Calls
Dial-by-Name Directory
Operator Extension
Call Recording
Regional Settings

• Company Hours
This section allows you to edit your Company Business Hours. By default, your Company Hours is set to 24 hours. To learn how to specify your hours of operations, click here.
Greetings & Company Calls
This section allows you to manage all the calls routed to the Auto-Receptionist and personalize your Company Greetings. Once you have specified your Company Hours of Operations, you may personalize your Company Business Hours Greetings as well as your Company After Hours Greetings.

• To learn how to customize your company Business Hours greetings, click here.
• To learn how to customize your company After Hours greetings, click here.


Dial-by-Name Directory
The Dial-by-Name Directory is disabled on your RingCentral account by default. To learn how to enable and configure the settings on your Company's Dial-by-Name Directory, click here.

NOTE: If this feature is disabled, dial by extension is the default setting.
Operator Extension
This section allows you to change the Operator Extension on your account. To learn how to change the Operator Extension, click here.
Call Recording
This section allows you to configure the Automatic Call Recording on your RingCentral Account. To learn how to change your Automatic Call Recording Settings, click here.

NOTE: The Automatic Call Recording Feature is only available for RingCentral Office Unlimited accounts only. To learn more about Automatic Call Recording, see the Frequently Asked Questions section here.

Regional Setting
This section allows you to configure your regional date and time settings. The time format option can be set to 12-hour or 24-hour format. You can also configure the Home Country code in this feature.

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