How-To

Setting Up a Custom Voicemail Greeting on a User Extension

As an Account Administrator, how do I customize the Voicemail Greeting of an extension? How can I customize my own Voicemail Greeting as a User?

The Voicemail Greeting is what customers hear when they are forwarded to an extension's voicemail during User Hours or After Hours. The extension needs to be set to take messages for the voicemail to be active.

Click on the links below to know how to set up a custom Voicemail Greeting on a User Extension

Accessing a User's Voicemail Greeting section as an Administrator
Accessing your own Voicemail Greeting section as a User
Setting up a custom Voicemail Greeting

Accessing a User's Voicemail Greeting section as an Administrator

Step 1
Log in to your Business Connect account.

Step 2
On the Admin Portal page, click Users > User list, then click the name of the user or extension whose voicemail greeting you want to modify.

Step 3
Click Messages & Notifications. then click Voicemail Greeting.

NOTE: Messages & Notifications appear differently, depending on whether the User Hours is set to 24 hours or Specify Hours. User Hours and After Hours only appear when User Hours is set to 24 Hours.

Check Setting a User's Hours of Operation and Time Zone to learn how to set User Hours.

Proceed to Setting Up a Custom Voicemail Greeting.

Accessing your own Voicemail Greeting section as a User

Step 1
Log in to your Business Connect account.

Step 2
Under Settings, go to Messages & Notifications then, click Voicemail Greeting.

NOTE: Messages & Notifications appear differently, depending on whether the User Hours is set to 24 hours or Specify Hours. Check Setting a User's Hours of Operation and Time Zone to learn how to set User Hours.

Proceed to Setting Up a Custom Voicemail Greeting.

Setting Up a Custom Voicemail Greeting

Step 1
Select Custom.

There are three (3) options you can use to set up your own voicemail greeting. Select a method you prefer to use:

i. Record Over the Phone
ii. Record Using Computer Microphone
ii. Import

Record over the phone

Choose from the available numbers or enter the number where Business Connect can call you to record your custom voicemail greeting. Click Call Now.

NOTE: The system will try to reach the phone number you indicated. After which, you will be given instructions for recording your custom voicemail greeting. Click Save when you are finished recording.

Proceed to Step 2 or select Voicemail Greeting options.

Record Using Computer Microphone

This option lets you record your Connecting message using your computer's microphone.

NOTE: You may need to enable the microphone settings in your browser first to record your message.

Step 1
Select Record Using Computer Microphone, and then click Record to begin recording your custom greeting using your computer's microphone.

Step 2
Click Record once more to end your recording.

Step 3 :
Click Upload.

Proceed to Step 2 or select Voicemail Greeting options.

Step 4 :
Click Save.

NOTE: Click Play to listen to your recording or Record to re-record your prompt. Click Download to save a copy of your recording.

Proceed to Step 2 or select Voicemail Greeting options.

Import

Step 1
Click Import and then browse to the location where your pre-recorded greeting is saved, then select your preferred voicemail recording.

NOTE: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.

Step 2 :
Click Attach.

Step 3
Click Save.

NOTE: Click Play to listen to your recording or Record to re-record your prompt. Click Download to save a copy of your recording.

Proceed to Step 2 ou aux Voicemail Greeting options.

Step 2
Back in Messages & Notifications, click Save.

You have successfully set a custom voicemail greeting.

NOTE: You can select Default anytime you want to switch back to Business Connect's default voicemail greeting, then click Save.

See Also:
Messages and Notifications Overview
Setting a User's Hours of Operation and Time Zone

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.