How-To

Voicemail - Change Voicemail Greetings

See related articles below:

Voicemail Greetings inform your callers that they have reached the voicemail so you can leave a voice message to the owner of the extension. This article will guide you on how to customize the user hours Voicemail Greeting of an extension.


NOTE: You need to be an Account Administrator to perform this action.

Step 1:

Log in to your Business Connect Account

Step 2:

Go to  Settings and then click Phone System.

Step 3:

Click Users.

Step 4:

Click the extension you want to edit.

Step 5:

Click  Messages and Notifications.

Step 6:

Click  User Hours.

Note:  The User Hours and After Hours tab will be visible if the Hours of Operations of the extension is not set to 24 Hours

Step 7:

Click  Voicemail Greeting.


NOTE: Be sure that the Take Messages option during user hours is set to Yes.

Step 8:

Select  Custom.

• Record Over the Phone
• Record Using your Computer Microphone
• Import

  • Record Over the Phone

    This option will allow you to enter your telephone number and the system will try to reach the phone number you keyed in, after which you will be given instructions on to record your greeting.

  • Record Using your Computer Microphone

    This will allow you to record your own greeting using your computer's microphone.

  • Import 

    This option will allow you to upload a customized pre-recorded audio file stored from your computer.



NOTE: You can use .wav or .mp3 audio files.  Wav audio files should be PCM at 8bit 16khtz. You can use a third-party software that detects the media info of the audio file.

Step 9:

Click Save to retain the changes.
You have just customized the user hours Voicemail Greeting of an extension.

Need more support?

For billing and account queries, call us on 1-844-626-6638, 8am - 5pm local time (Monday to Friday). Key in your Business Connect number to reach our dedicated support team.

To add/change services, request a call back and we'll get back to you within 1 business day

For technical support (issues and repairs) call 1-844-626-6638 24/7

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