This article will guide you on how to change the User Password of an Extension as an Administrator.
Passwords and Security Questions are essential to your online account to maintain its confidentiality and privacy. In case of security breach or if a user forgot his/her password, you can always change this security information from your online account.
IMPORTANT: It is recommended that the password for every extension be reset every so often to prevent fraud, hacking and unauthorized use of the account.
To do this, follow the steps below.
NOTE: You need to be an account Administrator to perform this action.
Log in to your RingCentral online account.
Go to Settings > Phone System.
NOTE: If you are changing your own security settings as the administrator and not your extensions,click My Settingsinstead and go to User Details > User Password. Proceed to change your settings as in Step 5.
Click Users then select the extension that you wish to modify.
Click User Info > User Password.
Under User Password, fill in the following fields:
NOTE: Administrators will no longer need to know their extension user's current password when changing password in the online account.
• Current Admin Password
• New Password
• New PIN
• Security Question
NOTE: Your new alphanumeric password needs to have least one (1) letter, number, special character, and 8-32characters long. You can also create a PIN to use as accesss to your account from a phone. It should be 6-10numbers.
NOTE: You also have the option to change your extension's Security Question and Answer. To do this, click on the drop-down list to select the security question and fill in the answer field.
Confim your entries and click Save.
Under User Info, clickagain to complete the changes.
You have now changed the User Password of an Extension as an Administrator.