Custom greetings allow you to change what callers hear when they connect to your extension. Follow these instructions to change the greeting of an extension.
Log into your Business Connect Voice Manager account
Go to Settings
If you are an Administrator on the account, click Phone System.
If you are a User on the account, click My Settings
If you are a User on the account,click Screening, Greeting & Hold Music.
Click Set Greeting.
For more information on how a User can record a message, move to Step 4.
If you are an Administrator on the account, click Users.
Click the User you want to edit.
Click Screening, Greeting & Hold Music.
Choose whether to customize greetings during User Hours or After Hours.
NOTE: The User Hours and After Hours tabs will be visible if the Hours of Operations of the extension is not set to 24 Hours.
Click Set Greeting.
QUICK TIP: Set User greeting to On if you don't see this option.
Click the Custom radio button to customize your greeting. There are three (3) options to do this:
- Record Over the Phone
- Record Using your Computer Microphone
Record Over the Phone - This option will allow you to enter your telephone number and the system will try to reach the phone number you keyed in, after which you will be given instructions on to record your greeting.
Record Using your Computer Microphone - This will allow you to record your own extension greeting using your computer's microphone.
Import - This option will allow you to upload a customized pre-recorded audio file stored from your computer.
NOTE: You can only use .wav or .MP3 audio files. Wav audio files should be PCM 8bit 16khtz. You can use a third-party software that detects the media info of the audio file.
Click Save again to retain the changes.
Need more support?
For billing and account queries, call us on 1-844-626-6638, 8am - 5pm local time (Monday to Friday). Key in your Business Connect number to reach our dedicated support team.
To add/change services, request a call back and we'll get back to you within 1 business day
For technical support (issues and repairs) call 1-844-626-6638 24/7