Caller ID - Outbound Caller ID - Overview

Outbound Caller ID

Caller ID Name is a feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name would display as text along with your Caller ID Number.

The following conditions apply to Caller ID or Outbound Names:

  • The Company Caller ID is 15 characters maximum and will be presented as capital letters.

You can customize the Outbound Caller ID numbers.

  • The company’s Caller ID is resynchronized every 24 hours if a change is made.
  • When selecting the main number for the Outbound Caller ID, the name of the company should show along with the individual direct line number.
  • When the Caller ID is set to Blocked, the call recipient will see Unknown or Anonymous.
  • When the Outbound Caller ID is set to an 8** number, only the number will display.

Need more support?

For billing and account queries, call us on 1-844-626-6638, 8am - 5pm local time (Monday to Friday). Key in your Business Connect number to reach our dedicated support team.

To add/change services, request a call back and we'll get back to you within 1 business day

For technical support (issues and repairs) call 1-844-626-6638 24/7

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