How-To

Admin: User Phones and Numbers Overview

See related articles below:

Phones & Numbers allow Users to view the phone numbers directly assigned to their extension; View their Conference details and invite participants via email; and configure their Presence and Intercom settings. Administrators can access a user's Phones & Numbers configuration and add direct numbers and phones for the user.

How to access a User's Phone & Numbers Settings

Step 1:

Log in to your Business Connect Online Account.

Step 2:

Go to Users > User list.

Step 3:

Select the User you want to modify.

NOTE: Administrators may also select their own account from the list.

Step 4:

You may view and modify these settings under Phones & Numbers:

Numbers tab
Phones tab
Conference tab

Numbers tab


Shows the list of phone numbers that route directly to your extension.

Add Direct Number - This is where you can buy more direct numbers for the extension. For more information on this process, go to Adding a Direct Virtual Number to a User.

Numbers - Click Edit to configure the number type and where the Calls to this number will be connected to. For more information, go to Admin: Configure another User's Direct Number.

Phones tab

Your activated deskphones or Softphone / Business Connect for Desktop will be displayed. If you would like to add more phones, contact your company Administrator to have them added to you.

Add Phone - This is where you can buy more phones or phone lines for the User. Administrators can add the User's existing phone or add a Softphone / Business Connect for Desktop. Clicking this Phone initiates the Buy Phone process, similar to the steps provided in Set up a Business Connect SIP Phone.

Presence - Presence-capable phones have status indicator lights that let you see who is available, busy, or on hold. Click on this and it will allow you to configure another user's Presence configuration; and decide who the user can monitor and how you want the user to handle the calls. For User steps go to User: Configure Presence Settings

Intercom - Allows you to enable the enable the Intercom feature of another user; select a phone that can accept Intercom calls and select users permitted to make Intercom calls to the extension. For User steps go to User: Enable Intercom

Conference tab

Conference Number - Audio conferencing lets many people call in to the same line to be part of a discussion. This is your assigned Conferencing line. Start a meeting by using the Dial-In Number, then entering your Host Code. Other callers can use the Participants code to join your call. Or click Invite with Email to send them an email with the Dial-In details.

Additional Local/Regional Numbers - Click the Additional Numbers button to configure dial-in numbers and other conference configuration.

Host Code, Participants Code - The Host Code allows you to join the conference as a host and manage the settings of your Audio Conferencing line. For the list of commands, go to Conference Calling: Touch Tone Commands and International Dial-In Numbers. The Participant Code allows you to join the conference as a participant.

Invite With Email - Click this button to send an email with conference dial-in details for your participants.

Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.