How-To

Business Connect - Solve login issues caused by cookies and passwords saved by your web browser

Web browsers such as Internet Explorer, Mozilla Firefox, Google Chrome and Safari store your browsing history, a cache of the web pages you have visited and cookies placed there by some websites. They do this to allow for easier and faster browsing the next time you access those web pages.When cookies and cache become outdated, you may experience login issues with your online TELUS Business Connect account. Removing cookies and cache will allow you to re-enter your login information for your TELUS Business Connect online account.IMPORTANT: If you need to reset your TELUS Business Connect password due to online login issues, you will also need to update the password on your TELUS Business Connect mobile apps and softphones.

Operating SystemInstructions
Mozilla Firefox/Google Chrome for WindowsStep 1:
Launch Mozilla Firefox or Google Chrome.
Step 2:

Press Ctrl + Shift + Delete.

Step 3:

In the pop-up window:

  • Select Everything
  • Click the beginning of time to clear all Cookies, Cache and History

NOTE: Selecting this option will delete all information saved in the browser’s cache.

Step 4:

Click Clear Now or Clear browsing data.

NOTE: This may take some time, especially if you have not done it for a while. You may also need to close and relaunch your browser when you have completed this step.

Mozilla Firefox/Google Chrome for MacintoshStep 1:
Launch Mozilla Firefox or Google Chrome.
Step 2:

Press Cmd + Shift + Delete.

Step 3:

In the pop-up window:

  • Select Everything
  • Click the beginning of time to clear all Cookies, Cache and History

NOTE: Selecting this option will delete all information saved in the browser’s cache.

Step 4:

Click Clear Now or Clear browsing data.

NOTE: This may take some time, especially if you have not done it for a while. You may also need to close and relaunch your browser when you have completed this step.

Internet Explorer for WindowsStep 1:
Launch Internet Explorer.
Step 2:

Press Ctrl + Shift + Delete.

Step 3:

In the pop-up window, select the options you want to remove.

Step 4:

Click Delete.

NOTE: This may take some time, especially if you have not done it for a while. You may also need to close and relaunch your browser when you have completed this step.

Safari for MacintoshStep 1:
Launch Safari.
Step 2:

Click History > Clear History.

Step 3:

Click Clear.

NOTE: This deletes all information saved in the browser’s cache, including the list of recent searches, but does not clear cookies. If doing this has not resolved your login issues, proceed to Step 4.

Step 4:

Click Safari > Preferences > Privacy > Remove All Website Data.

NOTE:This may take some time, especially if you have not done it for a while. You may also need to close and relaunch your browser when you have completed this step.

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