How-To

Business Connect - Transferring Calls Via IP Phones

Call Transferring is one of the many features of an IP phone that is useful to route callers to a specific extension or department. To learn how to do this, select your device for specific instructions:

Polycom IP Phone

To announce yourself before transferring a call, follow the steps below:

  • Step1:
    While on a call, press the Transfer Key.
  • Step2:
    Enter the Extension #, Local or Long Distance phone number.
  • Step3:
    Press Send.
  • Step4:
    Press Transfer

To send the call without announcing the caller, follow the steps below:

  • Step1:
    While on a call, press the Transfer Key.
  • Step2:
    Press the Blind Key.
    NOTE: This will allow the Caller-ID # to show.
  • Step3:
    Enter the Extension #, Local or Long Distance phone number.
  • Step4:
    Press the Send Key.

Cisco IP Phone

To announce yourself before transferring a call, follow the steps below:

  • Step1:
    While on a call, press the Transfer Key.
  • Step2:
    Enter the Extension #, Local or Long Distance phone number.
  • Step3:
    Press Transfer.


To send the call without announcing the caller, follow the steps below:

  • Step1:
    While on a call, press the Blind Key.
    NOTE: This will allow the Caller-ID # to show.
  • Step2:
    Enter the Extension #, Local or Long Distance phone number.
  • Step3:
    Press the Send Key.
    NOTE: You can also use the touch tone command by pressing ## + extension number when transferring a call.
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