A Call Queue is two or more extensions grouped together as a department. It provides call queuing functionality where calls can be routed to members of that group.
Follow these steps to add a Call Queue to your Business Connect account.
NOTE: You need to be an account administrator to perform this action.
Log into your Business Connect Voice Manager account
Go to Settings and select Phone System.
Click Add Group.
Select Call Queue.
Fill out the Extension Number, the Extension Name, and the Manager Email.
Click Save all the way out.
You have just added a Call Queue to your Business Connect account.
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