How-To

Business Email Configuration

Step-by-step instructions to download Microsoft Outlook.

Mac Email Clients

Downloading Microsoft Outlook

*Business Email Professional Users Only

Download / Install / Upgrade Microsoft Outlook:

  1. Log on to the TELUS UC Management Center at TELUS.com/manageUC.
  2. From the Home Page, on the top menu bar select Services > Exchange > Download Outlook.
  3. Follow the instructions to download and install Microsoft Outlook onto your computer.

 Configure Microsoft Outlook to Connect to Your TELUS Mailbox

  1. Open Microsoft Outlook.
  2. Click on the Tools > Accounts.
  3. The Accounts dialogue box will open. In the lower right-hand corner, click on the Add button > Exchange.
  4. Enter your email address.
  5. Under Authentication, ensure that the Method field is set to User Name and Password and enter your credentials in the following format:
    1. User Name: Your email address (same as step 4)
    2. Password: Your password
  6. Uncheck Configure Automatically to bring up the Server field. Enter the following server address: <mail.exchange.telus.com>.
  7. Click Add Account. Once your account has been configured successfully it will appear in the left pane of the Accounts dialogue box and your messages and data will begin to download. You will know that your account is connected when the indicator next to your account name turns green.

Configuring Mac Mail OSX

  1. Open the Mac Mail OSX application.
  2. If you have never run Mac Mail OSX before, skip to step 3.
  3. If you are adding your Business Email account to already-existing Mac Mail OSX accounts, go to File > Add Account.
  4. Type the following information into the Add Account pop-up window:
    1. Full Name: Your Name
    2. Email Address: Your Business Email address
    3. Password: Your password
  5. Click Continue.
  6. Mail will search for the Exchange server. When it detects the server, it will automatically configure your account. At this time, you’ll have the option to download your Exchange 
  7. Calendar and Contacts as well as your messages. If you’d like to download your Exchange Calendar to iCal and your Exchange Contacts to your Address Book, leave the tickboxes next to these options checked. If you’d like to opt out of either of these options, uncheck the corresponding box.
  8. Once you are satisfied with your settings, click Create.
  9. Mac Mail OSX will set up your account and begin to download your mail.

PC Email Clients

Downloading Microsoft Outlook

*Business Email Professional Users Only

Download / Install / Upgrade to Microsoft Outlook

  1. Log on to the TELUS UC Management Center at TELUS.com/manageUC using your main administrator account.
  2. From the Home Page, click the Services tab > Exchange > Download Outlook.
  3. Follow the instructions to download and install Microsoft Outlook onto your computer.

Configure Microsoft Outlook to Connect to Your TELUS Mailbox

To configure your email client to your Outlook email client, navigate to the following page within the UC Management Centre control panel:

  1. Select Services from the top menu bar and select Exchange > Configuration >Outlook Profile from the drop-down menus.
  2. Select a connection protocol that Outlook will use for accessing your mail account.
  3. Select your desired Exchange Cached Mode.
  4. Select and Download the appropriate executable file – either Outlook Profile Setup or PRF.
  5. When the download is complete, run the executable file.  The executable file configures your Outlook mail client profile and installs the Outlook Autologin application on your computer. The Outlook Autologin application automatically verifies your Outlook credentials each time you access Outlook.  You can use the Outlook Autologin application to change the configuration of your Outlook profile any time after the setup is complete.  The executable file also checks to see if there is an existing profile for your mail client.  If no profile is found, the program creates a new profile using defaults. If a profile is found, the program displays a dialog box with the following settings:
    1. Profile Name — A default profile name. You can overwrite any existing profile byselecting Existing Profile or you can type a new profile name.
    2. Outlook Options — For Outlook, this option is enabled; for previous versions of Outlook, it is disabled. Options include:
      1. Local Copy. If checked, Outlook is configured with the Local Copy option enabled.
      2. Connect Using HTTP. If checked, Outlook is configured to connect using HTTP.

Manual Configuration of Microsoft Outlook

(Full Exchange Server Connection)

Supported Client Configurations:

Operating Systems

  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7

Outlook Mail Clients:

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2010
  • Microsoft Office Outlook 2013
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