How-To

Centrex Business Phone System Standard Features

Features included with Centrex Business Phone Systems.

Centrex Standard Features
Following are the Standard Features available for your Centrex business phone service. The included features are dependant on your current Centrex configuration. Please note that not all features are compatible with each other.

900 Service Call Blocking Prevents the outbound dialing of 900 Service telephone numbers from a Centrex Phone number.

Abbreviated Dialing Allows a user to place intra-customer group calls, or calls to external Centrex or PBX systems by dialing 2 - 7 digit numbers.

Access to Code Calling Equipment
Allows a user to access their own code calling equipment by dialing an access code and a called party code. Facilities required to connect the code calling recording equipment to the customer group are separately charged.

Access to Dictation Equipment (DTMF Only)
Lets you access your dictation recording equipment by dialing an access code. Any facilities required to connect the dictation recording equipment to the customer group are charged separately.

Access to Loudspeaker and Paging Equipment
Provides for user access to your loudspeaker paging equipment in order to summon a party over speakers located on your premises. Any facilities required to connect the loudspeaker paging equipment to the customer group are charged separately.

Attendant Console Service
Provides for attendant console operation.

Authorization Codes
Switch-verified codes (numbers), which allow the user access to specific long distance or private line facilities, tie lines and off-network dialing.

Auto Answer Back
Allows a user to answer an incoming call to the Primary Directory Number after four seconds without lifting the handset. The conversation takes place through the telephone set's speakerphone and microphone.

Automatic Dial/Autodial
Allows a user to place a call to a frequently dialed number by pressing an assigned feature key that has been programmed with that particular number.

Automatic Line
Provides an automatic connection between a user that goes off-hook (without dialing) and a predetermined location.

Automatic Route Selection (ARS)
Enables trunk route lists associated with your private network to be searched for an idle trunk.

End-to-End Signalling
Enables you to send DTMF digits by using the dial pad of the telephone set or personal computer while in talk mode.

Hunting
Allows for incoming calls to a busy user to be routed to another non-busy user using one of five types of hunting: Circular, Directory Number, Multiline, Distributed Line or Preferential Hunting.

Intercom
Allows you to call a specific set by depressing the intercom key on the business set.

Key Short Hunt
Permits incoming calls to hunt over a group of user directory number appearances in search of an idle directory number to terminate on.

Last Number Redial
Enables you to redial the last number called by pressing a single key.

Line Music On Hold
Enables multiple sources of music to be played to separate parts of a Customer Group.

Loop Extension
Extends the reachable limits of business sets.

Make Set Busy
Allows you the option of making the line busy or available to incoming calls.

Message Waiting Indication
Provides for audible indication (interrupted dial tone) or visual indication (flashing lamp) on the telephone set when a message has been left for you.

Music On Hold
Enables company-provided background music to be played for callers on hold or in a queue.

Name and Number Delivery
Delivery of name and number associated with the Centrex subscriber to destinations on the PSTN who subscribe to Call Display.

Network Class of Service
Each Centrex line can be assigned a Class of Service allowing control of the types of calls that can be initiated or received on that line (e.g. no restriction, restricted from calling stations on the PSTN, toll call restriction, etc.)

Night Service
Provides for the handling of calls when the console attendant is absent.

No Double Connection/Data Call Protection
The No Double Connection (NDC) option is assigned to lines that are not to be connected to a verification or test circuit when the line is busy. This option protects data calls from interruption.

Number Porting
Porting of numbers to another supplier or back to TELUS, between TELUS switches, or between TELUS services.

On Hook Dialing
Permits you to originate calls without lifting the handset.

Originating Line Selection
Provides Business Set users with options for selecting outgoing lines, other than the Primary DN/Key.

Paging Access
Provides for Centrex access to paging systems.

Per Call Blocking
Allows for the blocking of the delivery of name and number on an outbound call, on a per call basis using a feature activation code.

PSTN Access
Permits one outbound and one inbound PSTN access per Centrex line.

Query Busy Station
Enables groups of up to 128 business set users to query the busy/idle status of one designated station within the group.

Query Date and Time
This feature lets you view the time and date by pressing the QTD function key on the business set.

Repeated Alert
Generates a series of up to seven warning tones on an active set to alert you of an incoming call.

Ring Again
Allows for the monitoring of the status of a busy called number in the customer group and for an alert to be provided to the business set user when the called station becomes free.

Simplified Dialing
Allows you to adopt a destination code-based dialing plan for your private voice communications network.

Speed Call 10
Provides you with a speed call list with a maximum of 10 numbers in the list. More numbers are available at an extra charge.

Station Message Detail Recording (SMDR)
Enables raw AMA format records of long distance and private network calls originated from each Customer Group to be generated.

Station Message Waiting
Permits a station to dial a code to access the user or attendant who has activated Message Waiting, or to activate Message Waiting on another station.

Tandem Switching of Special Service Circuits
Tandem Switching of Special Service Circuits allows tandem connection of special service circuits dedicated to a customer group. Such trunk-to-trunk connections are controlled by the class-of-service restrictions of the trunk groups involved.

Three-Way Calling
Allows you to add a third member to a call in progress, or to transfer the call to a third member. The third member may be inside or outside of the Centrex customer group.

Toll Restriction
Prevents the placement of outbound long distance calls from a Centrex telephone number.

Uniform Call Distribution
Enables incoming calls to a listed directory number to be queued and distributed evenly to answering stations in the UCD group.

Virtual Facility Group (VFG)
Engineering tool that enables limits to be placed on the number of simultaneous call paths that can be established into or out of a Centrex customer group.

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