How-To

Manage data usage and receive real-time notifications with TELUS Data Manager

With real-time notifications and the option to customize notification thresholds and data blocks, TELUS Data Manager helps organizations control data usage and save on overage charges.

Overview

Control company data usage and avoid unexpected overage charges

Managing mobility costs is important to your bottom line. TELUS’ Data Manager helps you control your wireless data usage and save on overage charges.

Data Manager also lets account administrators set usage limits for employees using mobile data in Canada and while travelling. TELUS sends instant notifications when limits have been reached and empowers account administrators to block further data usage to avoid overage charges.

Data Notifications and Blocks

Data Notifications

Clear and simple real-time notifications help keep you informed about your wireless data usage.

Notifications can specify the:

  • % of data used within your data allotment
  • Remaining data in MB and the end date of your current bill cycle
  • Pay-Per-Use rate and dollar amount of any incurred overage charges 

Recurring notifications 

With recurring notifications, TELUS notifies you of data usage charges incurred at preset thresholds. You can set different notification levels for Canada or U.S./International data use.

By default, data notifications are set at $50 and $100. Thereafter, recurring notifications start at every $200 usage increment. (e.g. $50, $100, $300, $500).

Roaming

If your employees have Roaming Passports, they will receive data usage notifications at default thresholds of 75%, 90% and 100% of their Passport usage. Once they exceed their roaming data allotment, they will begin to receive additional notifications at $50, $100 and every $200 thereafter in overage charges incurred.

Customizing your notifications

All smartphone data usage notifications are sent via SMS, but you can also choose to be notified by email. If you use a mobile Internet key, you’ll receive data notifications in your connection manager. If you use a tablet, you can choose to receive notifications by email.

In addition to specifying the way you receive your notifications, account administrators can change the default notification thresholds to best suit your business needs by contacting TELUS. 

Opting out

Data usage notifications are free of charge and will be sent automatically. If notifications are not required, you can opt out by contacting TELUS.

Please note that opting out of notifications means that the account manager and mobile users:

  • Will no longer receive data notifications
  • Will no longer be alerted when you enter another country
  • Will not receive a message when roaming with the pay-per-use rates associated with roaming in that country

Blocked users

To help prevent unwanted data charges, business users are automatically blocked when they’ve incurred $50 in Canadian data overage charges and at $100 in overage charges for U.S. and International data usage.

A data overage block protects you from incurring extra unwanted charges. The automatic block is applicable to businesses covered by the CRTC Wireless Code of Conduct.

Read more about TELUS automatic data blocks.

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