How-To

First time voicemail setup

First time setup

  1. The first time you attempt to access your voicemail, you will be prompted to enter your password. Your temporary password is your 10 digit business phone number (area code + phone number).
  2. Follow the voice instructions for creating your personal password. Your personal password will be 4 to 15 digits of your choice. It cannot be your phone number and should not use repeat or sequential numbers.
  3. You will then be prompted to record a name. Your recorded name is different from your greeting and identifies your mailbox. This should be your name or business name.
  4. You will then be prompted to record a personal greeting that callers will hear before they can leave you a message. Your personal greeting can be up to 60 seconds in length

Helpful tips:

  • Your voicemail number is the same as your 10 digit phone number (area code + phone number)
  • Useful Keys:
    • “#“ will confirm an entry or skip to next option (example: to confirm your password, press #)
    • “*” will bring you back one step
    • “**” will bring you back to the main menu 1
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.