How-To

Removing cookies and saved passwords on your web browser

You may be experiencing login issues with your RingCentral online account due to outdated cookies and cache stored on your computer. Removing these will allow you to re-enter your login information for your RingCentral online account.

Web browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome remember History, Cache, and Cookies for easy browsing the next time you access your favorite web pages.


IMPORTANT: In the event of resetting your password due to login issues, you will need to update your RingCentral mobile apps and softphones with the new password you have set.

This article will guide you on how to remove cookies, cache, and saved passwords on your web browser.


Mozilla Firefox/Google Chrome

Step 1:
Launch Mozilla Firefox or Google Chrome.

Step 2:
On your keyboard, press Ctrl + Shift + Delete.

NOTE: If you are using a Mac computer, press Cmd + Shift + Delete.

Step 3:
On the pop-up window, select the applicable options to remove.

Select Everything to clear all Cookies, Cache and History.

User-added image

• Click the beginning of time to clear all Cookies, Cache and History.

User-added image

NOTE: Selecting this option will delete all information that's been saved on the browsers cache.

Step 4:
Click Clear Now or Clear browsing data.

NOTE: Deleting browser cookies and cache may take a while especially if you have never done this for a long time.

You may also have to close and re-open your browser once you deleted your browser history and cache.

Internet Explorer

Step 1:
Launch Internet Explorer.

Step 2:
On your keyboard, press Ctrl + Shift + Delete.

NOTE: If you are using a Mac computer, press Cmd + Shift + Delete.

Step 3:

On the pop-up window, select the applicable options to remove.

User-added image

Step 4:
Click Delete.


NOTE: Deleting browser cookies and cache may take a while especially if you have never done this for a long time. You may also have to close and re-open your browser once you deleted your browser history and cache.


Your browser History, Cache,and Cookies are now removed.

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