How-To

LG G2 - How to manage data usage and avoid additional charges

What you need to know

  • Visit http://mobile.telus.com to access current data usage information directly from your smartphone. Log in using your TELUS account username and password.
  • Use the TELUS Data Calculator to estimate your usage and choose the appropriate rate plan.
  • Applications running in the background continue to transmit data without any type of notification.
  • Internet activities such as streaming content will consume a significant amount of data. Examples are Social Networking apps, Location Bases Services (GPS), Push Email, Over the Air application updates, News and Weather apps, and streaming audio applications.

Enable data limits on your smartphone

You can set your smartphone to display warnings when your data usage approaches the amount of data included with your rate plan. You can also set up your smartphone to automatically disable data services once you've reached that amount.

  1. From the Home screen, tap Apps.
  2. Select Settings.
  3. Select Data usage.
  4. Select the Set mobile data limit checkbox.
  5. Tap OK.
  6. Select Data usage cycle.
  7. Tap change cycle.
  8. Select the start date of your billing cycle to set the Usage cycle reset date. If you're not sure of these dates, log in to your TELUS account and view your e.bill for details.
  9. Tap Set.
  10. Slide the red limit bar to match the amount of data included in your rate plan.
  11. Slide the orange warning bar to the desired amount of used data before your smartphone displays a warning.
  12. Data limits are turned on.

Track your data usage

Using your smartphone

You can track your data usage directly from your smartphone if you have an existing TELUS online account. Register if you don't have one.

  1. From the Home screen, tap Apps.
  2. Tap Internet.
  3. Go to http://mobile.telus.com.
  4. Log in using your registered email address and password.
  5. Scroll down to Data Usage .

Your total data usage during the current bill cycle is displayed. If you do not know how much data is included in your rate plan, select Rate Plan Details to see a list of included services.

Using your computer

  1. Launch your Web browser.
  2. Log in to your TELUS account. Register if you don't have one.
  3. Click the Usage tab.
  4. Click the Data usage tab.
  5. Select the desired time period .
  6. Click View .
  7. Your total data usage for the current bill cycle is displayed in megabytes.

Enable data usage notifications

You can set up data usage notifications and receive text messages when you reach specific data usage thresholds with most TELUS rate plans and data add-ons.

NOTE: If you have a Voice and Data Flex plan, or Data Flex Add-on, data usage notifications are automatically enabled on your account and do not need to be set up.

You can receive up to 5 text message notifications at:

  • 75% of your monthly data allotment
  • 95% of your monthly data allotment
  • *$10 of overage/pay-per-use charge
  • *$50 of overage/pay-per-use charge
  • *$200 of overage/pay-per-use charge.

* Voice and Data Flex plans and Data Flex Add-ons do not provide data usage notifications at these thresholds.

To enable data usage notifications, do the following.

  1. From your computer, launch your Web browser.
  2. Log in to your TELUS account. Register if you don't have one.
  3. Click the Usage tab.
  4. Click Change notification setting.
  5. Select ON.
  6. Click Update.
    NOTE: Some plans are not eligible to receive TELUS Data Usage Notifications.

Connect to a Wi-Fi network

You can connect to an available Wi-Fi network and minimize the consumption of data included with your rate plan or data add-on. Using a Wi-Fi connection is recommended when you're downloading multimedia files such as music and video.

  1. From the Home screen, tap Apps.
  2. Select Settings.
  3. Select Wi-Fi.
  4. Turn Wi-Fi On. Your smartphone scans for available wireless networks and displays their names and security settings (Open network or Secured). If you have connected to one of these networks in the past, your phone will connect to that one automatically.
  5. Select a network, then:
    1. If the network is open, tap Connect . You are automatically connected to the network.
    2. If the network is Secured, type the network password, then tap Connect .
  6. The desired Wi-Fi network appears as Connected on your smartphone.
  7. Your smartphone is connected to a Wi-Fi network.

Turn off Auto-sync

Auto-sync allows your Android smartphone to automatically synchronize your email, calendar, and contacts with your email service provider. Using Auto-sync may consume large amounts of data. To disable Auto-sync, do the following.

  1. From the Home screen, slide down the notification bar.
  2. Scroll the toggle bar to the right.
  3. Tap Sync to turn it Off.
  4. Auto-sync is turned off.

Turn off Portable Wi-Fi hotspot

You can turn off Portable Wi-Fi hotspot when you're not using it. Do the following.

  1. From the Home screen, tap Apps.
  2. Select Settings.
  3. Select More settings.
  4. Select Tethering and portable hotspot.
  5. Toggle Portable Wi-Fi hotspot to Off .
  6. Portable Wi-Fi hotspot is turned off.

Turn off data services

You can turn off data services on your smartphone to prevent data usage. Turning off data services disables features such as email, Web browsing, and social networking apps such as Facebook on your smartphone. You can still place and receive calls, and use text messaging services.

  1. From the Home screen, tap Apps.
  2. Select Settings.
  3. Select Data usage.
  4. Clear the Mobile data check box.
  5. Data services are turned off.
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.