If after listening to your messages in your new voicemail box, the message waiting indicator is still on, it may be because you still have a new or skipped message in your old mailbox.
To access your old mailbox and check for messages:
- Log into your new voice mailbox.
- From the main menu, press 8 to connect to your old mailbox. The press 8 option is not available for iPhone Visual Voicemail since all messages are already on your handset
- Listen to any message(s), and delete them. Your voicemail indicator should clear.