How-To

Transferring calls via IP phones

Call Transferring is one of the many features of an IP phone that is useful to route callers to a specific extension or department. To learn how to do this, select your device for specific instructions:

Polycom IP Phone


To announce yourself before transferring a call, follow the steps below:

Step1:
While on a call, press the Transfer Key.

Step2:
Enter the Extension #, Local or Long Distance phone number.

Step3:
Press Send.

Step4:
Press Transfer.
To send the call without announcing the caller, follow the steps below:

Step1:
While on a call, press the Transfer Key.

Step2:
Press the Blind Key.

NOTE: This will allow the Caller-ID # to show.

Step3:
Enter the Extension #, Local or Long Distance phone number.

Step4:
Press the Send Key.


Cisco IP Phone

To announce yourself before transferring a call, follow the steps below:

Step1:
While on a call, press the Transfer Key.

Step2:
Enter the Extension #, Local or Long Distance phone number.

Step3:
Press Transfer.


To send the call without announcing the caller, follow the steps below:

Step1:
While on a call, press the Blind Key.

NOTE: This will allow the Caller-ID # to show.

Step2:
Enter the Extension #, Local or Long Distance phone number.

Step3:
Press the Send Key.


NOTE: You can also use the touch tone command by pressing ## + extension number when transferring a call.

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