How-To

Unlock your mobile device

Information on how to unlock your device

To unlock your device, you can contact TELUS Client Care. Please see the details below on device eligibility conditions.

Device eligibility

Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

  • Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
  • Device is not flagged as lost or stolen

How to unlock your device

To unlock your device, please contact us by calling 1-866-558-2273.

If you’re calling to unlock your phone, we recommend to call from different device, so we can assist you with the unlock steps.

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