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Business Internet Dedicated Terms and Conditions

Additional Service Terms and Conditions TELUS Customer-Managed Business Internet Bundles Services

The Service Terms and Conditions in this sub-section apply only to the Customer-Managed Business Internet Bundles Services (“Customer-Managed BI Bundles Service”) specified in the Solution Details.

  • Customer-Managed Business Internet 1.5 MBPS Dedicated
  • Customer-Managed Business Internet 3.0 MBPS – Bonded T1 or Fibre
  • Customer-Managed Business Internet 4.5 MBPS – Bonded T1 or Fibre
  • Customer-Managed Business Internet 6.0 MBPS – Bonded T1 or Fibre
  • Customer-Managed Business Internet 10 MBPS – Bonded T1 or Fibre
  • Customer-Managed Business Internet 12 MBPS – Bonded T1 only
  • Customer-Managed Business Internet 20 MBPS - Fibre
  • Customer-Managed Business Internet 30 MBPS- Fibre
  • Customer-Managed Business Internet 40 MBPS- Fibre
  • Customer-Managed Business Internet 50 MBPS- Fibre
  • Customer-Managed Business Internet 60 MBPS- Fibre
  • Customer-Managed Business Internet 70 MBPS- Fibre
  • Customer-Managed Business Internet 80 MBPS- Fibre
  • Customer-Managed Business Internet 90 MBPS- Fibre
  • Customer-Managed Business Internet 100 MBPS- Fibre
  • Customer-Managed Business Internet 200 MBPS- Fibre

Customer-Managed BI Bundles Service is an Internetworking Service provided by TELUS Communications Inc.

1. Service Description and Demarcation

Customer-Managed BI Bundles Service is a network access service used for Customer LAN interconnection to the Internet using the Internet Protocol (“IP”). Customer-Managed BI Bundles Service is provisioned from the TELUS core network and includes access to the Customer Site. Bandwidth Options are described in the following table, and the Bandwidth Option selected by the Customer is specified in the Solution Details.

Port Speed Business Internet Services Description
10BaseT-FDX Customer-Managed Business Internet 1.5 MBPS Dedicated 1.5 Mbps full-duplex connectivity to the Internet.
10BaseT-FDX Customer-Managed Business Internet 3.0 MBPS – Bonded T1 or Fibre 3.0 Mbps full-duplex connectivity to the Internet.
10BaseT-FDX Customer-Managed Business Internet 4.5 MBPS – Bonded T1 or Fibre 4.5 Mbps full-duplex connectivity to the Internet.
10BaseT-FDX Customer-Managed Business Internet 6.0 MBPS – Bonded T1 or Fibre 6.0 Mbps full-duplex connectivity to the Internet.
10BaseT-FDX Customer-Managed Business Internet 10.0 MBPS – Bonded T1 or Fibre 10.0 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 12.0 MBPS – Bonded T1 only 12.0 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 20 MBPS- Fibre 20 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 30 MBPS- Fibre 30 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 40 MBPS- Fibre 40 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 50 MBPS- Fibre 50 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 60 MBPS- Fibre 60 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 70 MBPS- Fibre 70 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 80 MBPS- Fibre 80 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 90 MBPS- Fibre 90 Mbps full-duplex connectivity to the Internet.
100BaseT-FDX Customer-Managed Business Internet 100 MBPS- Fibre 100 Mbps full-duplex connectivity to the Internet.
1000BaseT-FDX Customer-Managed Business Internet 200 MBPS- Fibre 200 Mbps full-duplex connectivity to the Internet.

Customer-Managed BI Bundles Service is provisioned using a dedicated facility from the TELUS point of presence to the Customer Site, and terminates on a TELUS Service Demarcation device located in the master telephone room at the Customer Site. In-building Service Components required to install Customer-Managed BI Bundles Service at that Site will be included to a maximum cost of $2000. Optionally, the TELUS Service Demarcation device may be located elsewhere within the building using Customer-provided in-building service components. For connection to the Customer's LAN equipment, the TELUS Service Demarcation device will be equipped with one V.35 interface for copper 1.5 Mbps service, or one 10BaseT-HDX/FDX port for service speeds at or below 10.0 Mbps or one 100BaseT-HDX/FDX port for service speeds from 12 Mbps to 100 Mbps, or 1000BaseT-HDX/FDX for speed exceeding 100 Mbps. The Service Demarcation will be at the LAN interface port on the TELUS Service Demarcation device.

2. Charges

In addition to the fixed monthly charges, variable Internet usage charges may apply for this Service. All usage charges will be billed monthly per individual Customer access, based on the total gigabytes of traffic sent and received on Pay as you go option, or based on the minimum bandwidth commitment and the higher of the over usage sent or received on 95thPercentile billing method. Usage Options are described in the following table and the Usage Option selected by the Customer is specified in the Solution Details.

95th Percentile All bandwidth usage exceeding the minimum commitment less the top 5% usage samples
Pay as you Go All usage is calculated at $5/GB sent and received.
Flat Rate Flat rate usage is included in the fixed monthly charges.

95 percentile rating: Usage is compiled by sampling all data traversing the Customer's connection to TELUS, both inbound and outbound. Frequent samples are taken throughout the billing month of the Customers traffic (approximately every 5 minutes). The greater of the inbound or outbound traffic samples are then sorted from highest to lowest, and the top five percent of the samples are removed. The highest remaining sample is taken as the sustained rate, which is rounded up to the nearest Mbps to determine what number of Mbps the Customer will be charged, billed one month in arrears. If the Customer does not burst above the minimum monthly bandwidth selected for this burstable option, no additional usage will be charged.

The Customer cannot change Usage Options for at least 3 consecutive months, and will be charged $250.00 for downgrading Usage Options (Usage Option 2 being the highest grade).

3. Customer Responsibilities

Customer-Managed BI Bundles Service will be provisioned in accordance with IP addressing and routing standards, and the Customer must ensure non-conflicting LAN address practices are maintained within the network plan. If TELUS provides the IP addresses to the Customer, these addresses shall be governed by the TELUS IP address policy. If the Customer provides the IP addresses, the Customer must assign one IP address for use as the IP address of the the TELUS Service Demarcation device, and must also set that address as the default gateway for every device at that Site. The Customer is responsible for any equipment or facilities required to complete the connection between the Service Demarcation and the Customer’s LAN, and to add or connect Customer-Managed BI Bundles Service to the Customer’s LAN media, or to extend the Service Demarcation beyond the master telephone room.

4. Maintenance Access Line

For Customer Sites in Canada, TELUS will provide, as part of the Service Components and at its expense, an analog telephone line (the “Maintenance Access Line”) between the Customer Site and TELUS’ network facilities, for TELUS’ use in maintaining other Service Components located at that Customer Site. For Customer Sites outside Canada, the Customer must procure, at its expense, the Maintenance Access Line for TELUS’ use and must provide the Maintenance Access Line telephone number to TELUS. The Customer is responsible for ensuring that the Maintenance Access Line is always connected to the Service Component specified by TELUS, and for ensuring that no other devices, such as telephones, facsimile machines, or modems, are connected to the Maintenance Access Line at any time. The Customer may not use the Maintenance Access Line, whether provided by TELUS or by the Customer, for any purpose at any time. Any long distance calls that are originated from any Maintenance Access Line provided by TELUS by any person other than TELUS will be billed to the Customer at a rate of not less than $1.00 per minute or part thereof. The Customer is responsible for all charges, losses, costs, liabilities and damages of any kind whatsoever related to the use of the Maintenance Access Line by the Customer or any person other than TELUS.

Despite any other terms and conditions in this Agreement, if the Maintenance Access Line at any Customer Site is disconnected from the Service Component specified by TELUS at any time during a calendar month, or if the maintenance Access Line Is used for any purpose by any person other than TELUS during a calendar month, then TELUS will not apply any Service Level Credits at that Customer Site for that calendar month.

5. Service Level Agreement

BI Bundles Service Coverage Service Level Measures Service Level Agreement

Service Availability:

Time during which Customer-Managed BI Bundles Service functionality is available for use

24X7 including holidays Customer-Managed BI Bundles Service is considered “unavailable” if three consecutive polling attempts from TELUS’ network management centre to the TELUS Service Demarcation device fail. Availability target of 99.9%.

6. Service Exclusion

Customer-Managed BI Bundles Service does not include troubleshooting problems with the Customer Router and/or associated software protocol layers. Service assurance for Customer-reported troubles will consist of resolving availability of the Customer-Managed Business Internet. Customer requests for additional investigation are available, for additional charges on a time and materials basis, at prevailing TELUS hourly service rates.

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