Legal

Office Phone Service Business Select

These Service Terms form part of the agreement between the Customer and TELUS for Business Select and apply to the Customer’s use of service groupings in the Office Phone service category. Services that are part of service groupings in the Office Phone service category are provided by TELUS Communications Inc.

1. Service Category

Service groupings in the Office Phone service category provide the Customer with:

(a) Business Telephone Service, as noted in the following table;

(b) the Call Management Service features and/or Voice Mail Service features in the following table; and

(c) Business Long Distance Service, the features of which, including rates, depend on the Office Phone service grouping selected by the Customer and the Term.

 Service Grouping Business Telephone Service  Call Management Service features and/or Voice Mail Service features  Business Long Distance Service features 

Office Phone Lite

business classified individual-line service or business classified multi-line exchange service

Call Display

see Order Details

Office Phone Essentials

business classified individual-line service or business classified multi-line exchange service

choice of three (3) available features

see Order Details

Office Phone Elite

business classified individual-line service or business classified multi-line exchange service

choice of any or all available features

see Order Details

Table: Office Phone - Service Groupings

The Office Phone service grouping selected by the Customer, and details about the service grouping, are specified in the Order Details.

2. Interpretation

Any capitalized words and expressions that are not defined in these Service Terms have the meaning set out for such words and expressions in the agreement between the Customer and TELUS for Business Select.

3. Additional Service Terms: Office Phone

The terms and conditions in this section apply to Office Phone service groupings provided to the Customer in forborne exchanges and regulated exchanges.

3.1 Term

The term for the Office Phone service grouping provided to the Customer shall be month to month even though the Term for Business Select may not be month to month.

3.2 Charges

TELUS will begin billing the Customer for the Office Phone service grouping when TELUS is the local exchange carrier (“LEC”) for the Customer, TELUS is the primary interexchange carrier (“PIC”) for all of the Business Telephone Service lines included in the Office Phone service grouping, and Business Telephone Service is available for use by the Customer.

Each month, the Customer shall pay for each Business Telephone Service line the Customer has in service i.e., Monthly Charge applicable to Office Phone service grouping. In addition, the Customer shall pay for any Business Long Distance Services utilized by the Customer at the rates specified in the Order Details.

3.3 Additional Charges

Office Phone service grouping rates do not include the mandatory Provincial 9-1-1 charges for Alberta and British Columbia (CRTC Tariff 21461 Item 203), or any mandatory Local Calling Area (LCA) Expansion charges. These charges may change as a result of CRTC approved changes to TELUS’ Tariffs. For Business Telephone Service provided by TELUS in Alberta and British Columbia, the Customer shall pay these additional monthly charges for each Business Telephone Service line.

3.4 Service Charges

For installations and changes to Office Phone service groupings after the first thirty (30) days of the Term, the Customer shall be responsible to pay the then in effect service charges. Service charges, which include data processing, field connection and office connection charges, will be waived during the first thirty (30) days of the Term.

3.5 Termination

In the event that:

(a) TELUS is not the local exchange carrier (“LEC”) for the Customer; or

(b) TELUS is not the primary interexchange carrier (“PIC”) for the Business Telephone Service lines included in the Office Phone service grouping provided to the Customer;

the Office Phone service grouping provided to the Customer will no longer be provided in accordance with the terms and conditions in these Service Terms. Any Business Telephone Services and Call Management Services and/or Voice Mail Services that continue to be provided to the Customer will be provided at month to month rates in accordance with TELUS’ month to month terms and conditions which can be found at http://www.telus.com/businessterms for forborne exchanges and http://about.telus.com/publicpolicy/tariffs/ for regulated exchanges and, for Business Long Distance Service, the rates in the message toll schedule (as amended) available on TELUS’ Internet website at http://about.telus.com/publicpolicy/rates.html and the terms and conditions at http://www.telus.com/businessterms.

4. Additional Service Terms: Business Telephone Service and Call Management Services and Voice Mail Services (forborne exchanges)

The terms and conditions in this section apply to Office Phone service groupings provided to the Customer in forborne exchanges.

4.1 TELUS Responsibilities

TELUS will provide Business Telephone Service, Call Management Services and Voice Mail Services in accordance with the service terms for Local Business Line Service, Call Management Services and Voice Mail Services available on TELUS’ Internet website at http://www.telus.com/businessterms.

5. Additional Service Terms: Business Telephone Service and Call Management Services and Voice Mail Services (regulated exchanges)

The terms and conditions in this section apply to Office Phone service groupings provided to the Customer in regulated exchanges. In regulated exchanges, the Business Telephone Service, Call Management Service feature and Voice Mail Service feature elements of Office Phone service groupings are service elements of the Business Local Access Bundle.

5.1 List of TELUS’ Tariffs

TELUS’ Tariffs applicable to all services provided as part of Office Phone service groupings include the following: the General Terms of Service, Tariff Items 101-124 of TELUS’ General Tariff (CRTC 21461); and Tariff Item 321 of TELUS’ General Tariff (CRTC 21461). These Tariffs may be amended from time to time.

5.2 Interpretation

In TELUS’ Tariffs that apply to Business Local Access Bundle i.e., Tariff Item 321 of TELUS’ General Tariff (CRTC 21461), the Term is referred to as the Minimum Contract Period and may also be described as the "contract term", "term of the contract" or "term". Capitalized words that are not defined in the Agreement as it relates to Office Phone service groupings provided to the Customer are defined in TELUS’ Tariffs.

6. Additional Service Terms: Business Long Distance Service

The terms and conditions in this section apply to Business Long Distance Service (“LD Service”), a service element of the Office Phone service grouping provided to the Customer.

6.1 Service Description

LD Service enables the Customer to place and receive long distance calls described using:

(a) telephone lines for which TELUS is the primary interexchange carrier (“PIC”);

(b) toll-free numbers for which TELUS is the responsible organization and toll-free carrier; and

(c) calling cards and calling card numbers issued to the Customer by TELUS.

6.2 Service Restrictions

Long distance calling within Canada and the U.S. is limited to direct dialled business conversations or voice messages and does not apply to use of calling cards or long distance service for chat lines, data, person to person long distance calls, or long distance calls made using call forwarding and 3-way calling. For long distance calls made to locations outside of Canada or the U.S., applicable long distance charges shall apply.

6.3 Confirmation of Billing Telephone Numbers (“BTNs”)

The rates that apply to LD Service will only apply to BTNs confirmed by the Customer in accordance with this sub-section, and will become effective on the date LD Service is implemented by TELUS. Any Service Address specified in the Order Details is a Customer address for information only and does not define or restrict the addresses or service locations of the BTNs for which TELUS is the PIC, responsible organization or toll-free carrier or to which LD Service is provided.

6.4 Service Limitations

TELUS makes no representations or warranties of any kind or nature with respect to the capability or reliability of LD Service for data transmission purposes including calls originating from credit card validation and point of sale terminals.

6.5 Calling Cards and Calling Card Calls

The Customer is responsible for the distribution, use and safekeeping of, and all charges arising from the use of, all calling cards and calling card numbers issued to the Customer by TELUS, even if the calling card calls or the charges arising from the use of the calling cards or calling card numbers were not authorized by the Customer. The terms of the cardholder agreement accompanying calling cards issued to the Customer by TELUS (other than the TELUS General Terms for Non-Tariffed Services or Long Distance Terms of Service) also apply to the LD Services. If there is any conflict, the General Terms and Conditions and these Service Terms will take precedence over the cardholder agreement.

6.6 Charges

If the Customer uses LD Service and the LD Service is not subject to a rate that is an element of the Office Phone service grouping subscribed to by the Customer, the message toll schedule (as amended) available on TELUS’ Internet website at http://about.telus.com/publicpolicy/rates.html or on request shall apply and is incorporated by reference and forms part of the Agreement as it relates to Business Long Distance Service, mutatis mutandis. If the LD Service is not subject to a rate that is an element of the Office Phone service grouping subscribed to by the Customer, TELUS will rate eligible international calls in accordance with the Business Long Distance Overseas Rate Schedule.

TELUS will bill and the Customer will pay for a minimum of thirty (30) seconds for each direct dialled outbound toll call, toll-free call and calling card call and, after the first thirty (30) seconds of the call, the call will be billed in six (6) second increments.

6.7 Responsibility for Charges

The Customer shall pay the charges for use of LD Services billed to the Customer’s account regardless of who used the LD Services, the location of the person whose use of the LD Services resulted in such charges, or the method used to access the LD Service.

6.8 Resale

Unless expressly permitted by TELUS, the Customer shall not resell the LD Services, or access to the LD Services, directly or indirectly to third parties. If TELUS permits such resale to or access by third parties, the Customer shall be responsible for all such third party use or access and the Customer shall indemnify and save harmless TELUS from and against all claims, demands, and actions and shall be liable to TELUS for all losses, costs, damages, and expenses, including legal fees, incurred by TELUS arising from third party use of or access to LD Services.

6.9 Other Documents

The Customer will sign any authorizations required by other companies in order for TELUS to provide the LD Services

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