Product Definitions

Shared Hosting Glossary

Find definitions to some of the commonly used terms here.


A Record
An A Record is the section of a zone file in which one or more IP addresses are specified for a domain name. When referring to a domain name, the terms "A Record" and "IP address" are often considered interchangeable.

Administrative Contact (Whois)
The Whois Administrative Contact associated with a domain name is the individual or contact responsible for handling the administrative aspects of a domain name registration, such as updating Contact Information and confirming certain domain name modifications. The administrative contact information is visible in the WHOIS database.

A Domain Alias or CNAME is an extension to a domain name which allows you to create derivatives of the domain name that can be pointed to the same or any other domain name on the Internet. An example of a Domain Alias is, where "new" functions as the Domain Alias and accesses the same Website as

Anonymous FTP (File Transfer Protocol)
Anonymous FTP is a method of using the Internet FTP to access publicly available files without identifying oneself. When using an FTP program to gain access to a server that allows Anonymous FTP, a user can enter "anonymous" as the FTP user name to log in.

Authentication is the process of verifying a person's identity, especially when related to certain rights or privileges on the Internet. For example, a user name and password, as well as the contact's email address, are methods used to authenticate a person's identity when domain name modifications are initiated.

Authorization is the act of assigning privileges or rights to an individual or organization, which then allows that individual or organization to perform certain tasks.

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Bandwidth is a measure of the amount of data that can be sent through a particular system at any one time. Generally, bandwidth is measured in bits per second (bps).

A banner is usually a graphic image on a Web site that advertises goods or services for that Website or another Website. Visitors to the site can click on the banner graphic in order to visit another Web site or Web page associated with the advertised service.

Browser software gives Internet users access to view and interact with various types of information on the Internet. Web browsers make use of HTTP (Hypertext Transfer Protocol) to communicate with Web servers on the Internet, allowing users to access and share available online resources. See Web Browser

Business Email Service
A mail solution that manages your email on our Exchange Server. Business Email Service is flexible, scalable and easy to set up and maintain. Communicate and collaborate via email without an in house IT department. Click here for a complete product description.

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A country code Top Level Domain is a TLD consisting of the standardized 2-character abbreviation for a country. For example, .ca represents Canada and .be represents Belgium.

Certification Authority (CA)
A Certification Authority is a company that is authorized to issue, renew and revoke digital certificates after verifying the identity and legitimacy of the requesting party through a registration authority.

A client on the Internet represents one half of a relationship known as the client/server relationship. The client (such as a Web browser) makes a request for information from a server. The server, in turn, delivers information back to the client.

The client/server relationship describes a process that allows most functions on the Internet to occur. The client program places a request for information or a task to a server. On the Internet, this can occur from 2 separate/distant locations using networking technologies as well as the use of TCP/IP (Transmission Control Protocol/Internet Protocol). Email programs and email servers, as well as Web browsers and Web servers are some widely used examples of a client/server relationship.

A piece of data stored locally on your computer that helps identify it as a return visitor to a Website.

A counter is a program that counts and displays the number of visitors to a particular Web page.

Country Code
See ccTLD

A cybersquatter is an individual that has reserved one or more highly marketable or trademarked domain name(s), not with the intent to use the domain name, but with the intent to sell to the individual or organization willing to pay the highest price for the domain name, usually the trademark holder.

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Destination URL
Destination URL is a term used to refer to the URL that a domain name will be forwarded or redirected to when Website Forwarding is used.

Digital certificate
A small piece of data placed on a Web server that allows visitors to a Website to transmit data safely and securely. Generally sites that collect credit card numbers, financial data or contact information from their visitors have digital certificates.

DNS Lookup
See Nslookup.

DNS is generally considered an acronym for the Domain Name System, but can also be used to denote a Domain Name Server.

Domain Forwarding
See Website Forwarding.

Domain Name
A domain name is a unique alpha-numeric name used to identify a particular computer (i.e. Web server or mail server) on the Internet. Domain names allow Internet users to type in a name, such as, which is eventually resolved to a specific, numeric IP address such as The purpose of domain names is to allow ordinary users connected to the Internet to find Web sites and send email to addresses with familiar names such as "" or "" without having to memorize the numerical addresses assigned to computers or servers on the Internet.

Domain Name Broker
A Domain Name Broker is an organization that mediates the sale and purchase of domain names for individuals or companies interested in buying or selling domain names. Similar to a real estate broker, a domain name broker serves as a central resource for buyers and sellers of intellectual property.

Domain Name Dispute
A domain name dispute is a complaint alleging that a registered domain name infringes on the intellectual property rights of the holder of a registered trademark. A domain name dispute may arise in an instance of an Internet user registering a trademarked word, phrase or name as a domain name. If the registered holder of the trademark files a complaint challenging the registration of the domain name, the name is subject to dispute.

Domain Name Services Agreement
A domain name Services Agreement sets forth the terms and conditions governing a domain name registration and constitutes the contract for services between the registrar and registrant, that must be agreed to by the registrant before the registration of a domain name can be processed.

Domain Name Server
See Name Server.

Domain Trafficking
Domain trafficking is the common practice of offering a registered domain name to another party, either independently or through a domain name broker, for a sum of money decided on between the two parties.

Dot Address
A dot address is a term used to describe an IP address, in which a numerical Web address is composed of four sets of numbers, each ranging between 0 and 255, separated by dots. An example of an IP address is

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Email, or electronic mail, is a widely used process of sending text messages and attached files from one user to another through the Internet. POP3 and SMTP are common protocols used for retrieving and sending email.

Email Forwarding
Email forwarding is a service offered by most ISPs and email service providers that allows email sent to one email address to be redirected to another email address on the Internet.

Encryption is the process of converting data into an unreadable format that can only be understood with the proper key to decipher it. Internet based credit card transactions are typically encrypted.

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Forward DNS lookup
Forward DNS lookup is a process by which an Internet user queries a domain name to map it to the IP address that is associated with it. See Reverse DNS lookup.

FTP (File Transfer Protocol)
FTP, or File Transfer Protocol, is a standard Internet protocol, or method, that uses the TCP/IP protocol to transfer files or programs from one computer on the Internet to another. A common use of FTP is to upload or transfer Website files and images from a computer to a Web server.

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gif (Graphics InterChange Format)

GIF is a common file format for graphics that are used on the World Wide Web.

gTLD is an acronym for generic Top Level Domain. These TLDs are not country specific and can be registered internationally. gTLDs include .com, .net, .org, .gov, .mil, .edu, .biz, .info, .name, .pro, .museum, .aero and .coop

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A hit is the term used for each instance of an Internet user requesting a file from a Web server. If a Web page has five images contained in it, accessing that page with a Web browser will count as six hits (the HTML file + 5 image files) in the Web server's log.

Home Page
A home page, also referred to as an index page, is the term used to identify the first page accessed when visiting a Website made up of more than one individual page. The home page of a Web site typically provides the means to navigate the rest of the site.

A host is a general term used for a computer connected to the Internet that has the ability to send and receive queries to and from other computers. An example of a host is a Web server.

HTML (Hypertext Markup Language)
HTML, the acronym for Hypertext Markup Language, is the language used to create Web pages. HTML consists of a series of codes or tags that are interpreted by a Web browser for the purposes of displaying a Web page's content.

HTTP (Hypertext Transfer Protocol)
HTTP (Hypertext Transfer Protocol) is a protocol, or method, of transferring hypertext files from an HTTP server to an HTTP client, such as a Web browser, across the Internet. HTTP is the most commonly used protocol on the Internet.

Hypertext is a form of text that allows users to link or connect text in one document or Web page to text on the same or another page. The most common instance of hypertext is on Web pages, where links appear as underlined text. Clicking on a link typically allows the user to access other relevant information.

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The Internet Corporation for Assigned Names and Numbers (ICANN) is the independent, non-profit organization formed to take responsibility for Internet governance, including assigning IP addresses, Domain Name System management and domain name allocation.

An impression is a term used to describe a page view on a Web site. Whereas a hit describes a request for a file on a Web page, an impression describes an instance of a visitor viewing the whole page. Information about impressions is used to determine the number of visitors that are coming to a particular Website.

The Internet is the sum total of inter-connected computer networks that allows a user, connected at any computer on any network, to access any other computer on any other network. This "network of networks" uses the TCP/IP protocols and evolved from the ARPAnet of the late 1960's.

Internet Service Provider (ISP)
An Internet Service Provider (ISP) is a company, individual or organization that may provide Internet access, Web Hosting services and email services, typically in exchange for a fee.

The InterNIC (Internet Network Information Center), is an informational Web site operated by ICANN to provide the public with information about Internet domain name registration services. The site is accessible at

IP is an abbreviation for Internet Protocol, which is a method of transporting data from one computer to another over the Internet.

IP address
An IP (Internet Protocol) Address, or IP Number, is a numerical locator for computers, Domain Name Servers, email servers and Web servers on the Internet. Every machine on the Internet can be located by a unique IP address, which consists of four sets of numbers, each of which range from 0 to 255, separated by dots (for example:

See Internet Service Provider.

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Java is an object-oriented programming language used to create applications that can be distributed throughout a network or the Internet.

Java Applet
A Java Applet is a small program that can be returned to a user via a Web browser. These client driven mini-programs were designed with the ability to perform simple functions, without having to initiate a subsequent request to the server.

A jpeg file is a common, compressed graphic format that is easily viewed on the Internet. The .jpg is the file extension for the file type jpeg.

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Each TELUS Shared hosting customer chooses a Login, consisting of a user name and password at the time of registration. The user name and password combination is needed to access your TELUS account at

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Meta Tag
Meta tags are HTML keywords that help search engines determine the content of a Website.

MX Record
An MX record, or Mail Exchange record, is an entry in domain name's zone file (a Name Server entry for a domain name), which specifies the mail server(s) on the Internet responsible for email services for that specific domain name.

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Name Resolution
See resolve/resolution.

Name Server
A Name Server (or Domain Name Server) is responsible for storing and/or distributing zone file information on the Internet. Connecting to a Website on the Internet using a Web browser typically involves name servers on the Internet communicating and translating domain names to the corresponding IP addresses.

A Network is a system of interconnected computers and/or other networkable devices that can all communicate with one another. A network may stand alone, or may be connected to the Internet or another network.

Nslookup is an application that allows a user to enter a domain name in order to determine the IP address that is associated with that domain name.

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A packet is a small data package used in transmitting information on the Internet from the source to the destination. See also TCP/IP.

Ping is a diagnostic utility used to determine whether a domain name or IP address is available and/or responding to requests on the Internet.

POP, or post office protocol, is the name of a method for retrieving electronic mail from the Internet, which functions as a client/server protocol. Email is stored on a mail server until a user connects to the server with an email client (program) to retrieve the email. POP is the method most commonly used for retrieving mail.

Primary Server
A primary server is one of the Domain Name Servers associated with a pair of Name Servers. Generally, Domain Name Servers are grouped in pairs, with a primary and a secondary server. The primary Name Server is responsible for updating the secondary Name Server with any new zone file information or modifications that have been submitted by the DNS administrator.

Private Key
Public and private keys allow users to communicate securely by giving Web servers and Web browsers the ability to encrypt and decrypt data. Data encrypted with one key can be decrypted by the other, allowing any party with access to a Web site's public key to communicate securely with that Web site. The private key is held on the Web server and is used to decrypt information that has been encrypted using the public key.

Propagation Time
Propagation time is the amount of time required for a domain name registration and/or changes to DNS information to be distributed throughout the Domain Name System

A protocol is a set of standards or rules that state how data is to be communicated between end points in a network. A protocol is similar to using a standardized language, or method. Examples of commonly used protocols on the Internet include TCP/IP, HTTP and FTP.

Public Key
Public and private keys allow users to communicate securely by giving Web servers and Web browsers the ability to encrypt and decrypt data. Data encrypted with one key can be decrypted by the other, allowing any party with access to a Web site's public key to communicate securely with that Web site. The public key is made available to the party communicating with the Web site through the digital certificate.

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The Registrant is the individual or organization to whom a specific domain name is registered with a registry. Once the registrant has registered the domain name, paid the associated fees and met certain conditions, the individual or organization holds the domain name for use for a specific period of time and can use the domain name for such purposes as Web hosting and email.

A Registrar is an organization or company that is either authorized by ICANN (Internet Corporation for Assigned Names & Numbers) to provide registration services for certain generic Top-Level Domains, or, in the case of country code Top-Level Domains, is authorized by the relevant government entity to register domain names.

Registration is the process by which an individual or organization obtains the right to use a domain name for a specified period of time. Domain name registrations are typically processed through a registrar.

Registration Fee
A registration fee is the amount of money charged by a registrar or the organization authorized by a TLDs respective government to register a domain name. Registration fees vary among TLDs.

A registry is a global or regional organization or entity that is responsible for assigning domain names and Internet addresses within a specific extension. Each country maintains its own registry through a certain company or organization. It is the registry's responsibility to record and update these domain names, as well as the information associated with them, on the root servers. A registry is usually under contract to control domain name registrations within a specific extension.

Resolution is the name of the process used to translate a domain name into its corresponding IP Address in order to locate a computer on the Internet. For example, if you were to enter the domain name "" into a Web browser, it would be resolved by a Domain Name Server to its proper IP address in order to connect the user to the correct Web server containing the Website.

Reverse DNS Lookup
Reverse DNS (Domain Name System) lookup is a process by which an Internet user queries an IP address to find the domain name that corresponds to it.

Root Cache
The root cache is the file on a root server that identifies which Domain Name Servers are authoritative for which domain names.

Root Server
A root server is a computer containing software and data needed to locate the Domain Name Servers that are authoritative for top-level domain names.

Root Server System
The root server system is the group of 13 file servers distributed around the globe that contain a master list of all top-level domain names and the Domain Name Servers that are authoritative for them. These 13 servers are responsible for informing querying Domain Name Servers of where to find authoritative information for the top-level domain names.

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Secondary Server
Generally, Domain Name Servers are grouped in pairs, namely, a primary and a secondary server. The primary server is responsible for updating the secondary name server with any new zone file information or modifications that have been submitted by the DNS administrator.

Security Certificate
A security certificate is a digital identification sequence that allows for identity verification or Web site security verification on the Internet.

Search Engine Marketing (SEM)
Search engine marketing involves using such activities as paid placement, contextual advertising and paid inclusion in an effort to maximize exposure in search engine result queries.

Search Engine Optimization (SEO)
SEQ pertains to all activities designed to increase exposure in natural listings in search engine results, including changes in site content, architecture, meta tags and link volume.

A server is a software program designed to accept and carry out requests and queries initiated by a client program. For example a Web server, is a computer running software configured to answer requests for Web sites by serving up the files that comprise that Web site to the computer making the request, typically via a Web browser.

Simple Mail Transfer Protocol (SMTP) is a protocol, or method, that is used for sending email on the Internet. SMTP can be used in conjunction with POP (Post Office Protocol), the method commonly used for retrieving electronic mail from a mail server on the Internet. Most email programs allow you to specify both an SMTP and POP server.

SSL (Secure Sockets Layer)
SSL is a protocol that provides Internet users using HTTP with the ability to secure the transmission of information on the Internet between a client (Web browser) and a server.

A subdomain is part of a larger domain name in the DNS hierarchy. For example, in the URL "new" is considered a subdomain;"yourbusiness" is the second-level domain ; and ".com is the top-level domain.

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TCP/IP (Transmission Control Protocol/Internet Protocol)
TCP/IP is the name of the language, or protocol, used for Internet communications. This protocol establishes the way that data is transported over the Internet in the form of packets.

Technical Contact
The technical contact associated with a domain name is the individual or contact responsible for handling the technical aspects of a domain name, such as specifying the authoritative DNS for a domain name. The technical contact information for a domain name registration is visible in the WHOIS database.

Top Level Domain (TLD)
A Top Level Domain (TLD) is the highest-level category of Internet names or suffix of an Internet domain name. Examples of TLDs include. .com, .net, .org, .gov, .mil and .edu

A trademark is a logo, phrase, word, name or any other identifying mark that indicates a product or service, which has been registered through the proper government-approved authority to represent that product or service.

Transfer of Registrant
Transfer of Registrant is the process by which a registrant may transfer a domain name registration to another party.

Transfer of Registrar
Transfer of Registrar is the process by which a registrant may transfer a domain name registration from one registrar to another.

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UDRP (Uniform Domain Name Dispute Resolution Policy)
The UDRP, adopted by ICANN, governs how domain name disputes will be resolved within the gTLD namespace. It defines the conditions under which a genuine dispute may arise, and provides guidelines for administrative proceedings, as an alternative to court, to settle the issue. All registrants registering domain names through an ICANN-accredited registrar are bound by the UDRP.

URL (Uniform Resource Locator)
A URL is an address that locates a file on the Internet that is generally comprised of a domain name, a Domain Alias, one or more directories, and a page or file name. The URL allows Internet users to type an alphanumeric address into a Web browser and access the files that comprise a Website. An example of a URL is:

URL Forwarding
See Website Forwarding.

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Web Browser
A Web browser is a client program used to view, search for, and send or receive files on the Internet, including text files, graphics and other information. Commonly used Web browsers include Microsoft Internet Explorer and Netscape Navigator. See Browser

Web Hosting
A service which provides space on Internet servers for the storage of Websites which can then be accessed through the World Wide Web.

Web Server
A Web server is a software program that runs on a computer connected to the Internet. These computers, or servers, are configured to answer requests for Websites by serving up the files that comprise a Web site to the computer that is requesting them, typically via a Web browser.

A Website is one or more files contained on a Web server, or a directory of a Web server, that can contain information in the form of text, graphics, etc. and can be accessed by typing a URL into a Web browser.

Website Forwarding
Website Forwarding allows users to redirect their registered domain name to an existing Web site at another URL. For example, you can redirect users who type into a Web browser to a Website such as:

A Webmaster is the individual responsible for creating and maintaining a Web site. Webmasters are often involved in designing the site, developing content and assisting in the domain name registration process.

A WHOIS database is an Internet utility that may be used to find certain proscribed contact information about each domain name registration registered through a particular registrar or registry. The information provided by a WHOIS database may include the relevant contact information for the registrant, administrative contact and technical contact for a domain name registration, as well as, the creation date and expiration date.

www (World Wide Web)
The World Wide Web is generally considered to be the group of Internet users and servers that use hypertext transfer protocol (HTTP) to send and receive information over the Internet. In many cases, www is used as a Domain Alias, when entered at the beginning of a URL. For example, and are both configured to access the same Website.

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