Make sure your BlackBerry has been set up to connect to Wi-Fi
- To learn how to connect to a Wi-Fi™ network, see your BlackBerry® How To pages in our Support section.
Verify a Wi-Fi signal is available
If you're having trouble picking up a Wi-Fi signal, the problem may be originating with the network, not your BlackBerry. To determine this, check whether other wireless devices, such as a laptop computer, can connect.
Check your location and surroundings
Wi-Fi signals can be weakened by certain building materials, such as concrete or steel, or disrupted by electronics, such as televisions or stereos.
To ensure that your Wi-Fi signal is not compromised, we recommend that the following objects not be located within 8-10 feet of your wireless router or gateway:
- Stereo or Computer Speakers
- Cordless Telephones and Stations
- Other Routers
- Computer Monitors or Tower
- Bluetooth Devices
We also recommend that your wireless router or gateway be placed on an elevated surface such as a table or shelf in order to maximize the range of your Wi-Fi signal.
NOTE: TELUS can only troubleshoot Wi-Fi issues if you are using TELUS-issued equipment as your Wi-Fi source.