Troubleshooting

BlackBerry® Curve 9320 - Can't connect to a Wi-Fi network

Make sure your BlackBerry has been set up to connect to Wi-Fi

  • To learn how to connect to a Wi-Fi™ network, see your BlackBerry® How To pages in our Support section.

Verify a Wi-Fi signal is available

If you're having trouble picking up a Wi-Fi signal, the problem may be originating with the network, not your BlackBerry. To determine this, check whether other wireless devices, such as a laptop computer, can connect.

Check your location and surroundings

Wi-Fi signals can be weakened by certain building materials, such as concrete or steel, or disrupted by electronics, such as televisions or stereos.

To ensure that your Wi-Fi signal is not compromised, we recommend that the following objects not be located within 8-10 feet of your wireless router or gateway:

  • Televisions
  • Stereo or Computer Speakers
  • Cordless Telephones and Stations
  • Other Routers
  • Computer Monitors or Tower
  • Bluetooth Devices
  • Microwaves

We also recommend that your wireless router or gateway be placed on an elevated surface such as a table or shelf in order to maximize the range of your Wi-Fi signal.

NOTE: TELUS can only troubleshoot Wi-Fi issues if you are using TELUS-issued equipment as your Wi-Fi source.

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