There could be a number of reasons why your BlackBerry® can’t place or receive calls. To resolve the issue, try the following.
Check signal strength
The signal strength may be low.
- Make sure you have at least two bars of signal strength with H+ in the network indicator.
- If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.
Check coverage maps
Check our network maps to be sure that you’re in an area with coverage.
- Check our coverage maps at Coverage & travelling.
Reset the network connection
Your BlackBerry may have a poor connection to the network. Resetting the network connection can help resolve this problem.
- From the Home screen, press the Menu key.
- Select Maximize Panel.
- Select the All tab.
- Click Manage Connections.
- Select Networks and Connections.
- Select Mobile Network.
- From the Network Mode menu, select 3G/H+ & 2G.
- From the Network Selection Mode menu, select Manual. Your BlackBerry scans for available networks.
- Select TELUS.
- Click OK.
- Your network connection is reset.
Check your SIM card
Your TELUS SIM card may not be inserted properly.
- Remove the battery.
- Remove your SIM card.
- Inspect the contacts of your SIM card for signs of damage such as rust or deep scratches.
NOTE: If your SIM card shows signs of damage, visit a Product Care Centre. Use our Store Locator to find the closest location.
- Reinsert your SIM card, taking care to insert it properly.
- Reinsert the battery.
- Your BlackBerry is restarted.