Troubleshooting

BlackBerry® Curve 9320 - Can't send or receive text messages

There could be a number of reasons why you can’t send text messages. To resolve the issue, try the following.

Check the phone number

  1. Your message may have an incorrect phone number or address. Make sure the phone number or messaging address is correct.
  2. Enter the phone number or address of the recipient using one of the following methods:
    • North America destination: Type the 10-digit phone number.
    • International destination: Check the list of eligible countries worldwide then type 011, followed by the country code and the mobile phone number.
    • Email destination: Type the e-mail address. The message is delivered as Multi Media Message (MMS) and extra charges may apply (check your rate plan).

Check signal strength

The signal strength may be low.

  1. Make sure you have at least two bars of signal strength with H+ in the network indicator.
  2. If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

  • Check our coverage maps at Coverage & travelling.

Check your account

You may not be able to send or receive text messages because it's a blocked feature on your account. Try the following.

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Applications tab.
  3. Click Manage Text Messages.
  4. Click Preferences.
  5. Place a check mark next to the following:
    • Send Mobile Originated Messages
    • Receive Messages
    • Receive Web Messages
    • Receive Mail Messages
  6. Click Apply.
  7. Text messaging services are unblocked on your account.

Check Firewall settings

Your firewall settings may be blocking text messaging on your BlackBerry. To check these settings, do the following.

  1. From the Home screen, press the Menu key.
  2. Select Maximize Panel.
  3. Select the All tab.
  4. Click Options.
  5. Select Security.
  6. Select Firewall.
  7. Ensure the Text Messages check box does not have a check mark. If it does, click it.
    NOTE: If your BlackBerry runs on a BES (BlackBerry Enterprise Server) and you can't change this setting, contact your corporate network administrator.
  8. Your firewall no longer blocks text messages.

Program the SMS service centre number

If you are not able to send text messages, make sure that the correct SMS service center number is set up on your BlackBerry.

  1. From the Home screen, press the Menu key.
  2. Select Maximize Panel.
  3. Select the All tab.
  4. Click Text Messages.
  5. Press the Menu key.
  6. Select Options.
  7. Ensure the following number is entered in the Service Center field: +16475800172. If it's not, type it.
  8. Press the Menu key.
  9. Select Save.
  10. The SMS service center number is set up on your BlackBerry.

Restart your BlackBerry

Restarting your BlackBerry causes its software to reload and renews your connection to the network, which can fix some problems:

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your phone on.
  5. Your BlackBerry is restarted.

Register your BlackBerry

Registering your BlackBerry may restore service. To register your BlackBerry on the network:

  1. From the Home screen, press the Menu key.
  2. Select Maximize Panel.
  3. Select the All tab.
  4. Click Options.
  5. Select Device.
  6. Select Advanced System Settings.
  7. Select Host Routing Table.
  8. Press the Menu key and select Register Now. You will see Registration message sent! .
  9. Click OK.
  10. Your BlackBerry is registered.
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