Troubleshooting

BlackBerry® Curve 9320 -Getting SOS or emergency calls only

If your BlackBerry® loses network connectivity and displays "SOS" in the network indicator, try the following.

Reset the network connection

Your BlackBerry may have a poor connection to the network. Resetting the network connection can help resolve this problem.

  1. From the Home screen, press the Menu key.
  2. Select Maximize Panel.
  3. Select the All tab.
  4. Click Manage Connections.
  5. Select Networks and Connections.
  6. Select Mobile Network.
  7. From the Network Mode menu, select 3G/H+ & 2G.
  8. From the Network Selection Mode menu, select Manual. Your BlackBerry scans for available networks.
  9. Select TELUS.
  10. Click OK.
  11. Your network connection is reset.

Check your SIM card

Your TELUS SIM card may not be inserted properly.

  1. Remove the battery.
  2. Remove your SIM card.
  3. Inspect the contacts of your SIM card for signs of damage such as rust or deep scratches.
    NOTE: If your SIM card shows signs of damage, visit a Product Care Centre. Use our Store Locator to find the closest location.
  4. Reinsert your SIM card, taking care to insert it properly.
  5. Reinsert the battery.
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