Troubleshooting

BlackBerry® Z10 4G LTE - Battery drains quickly

If you find that your BlackBerry® drains or loses power more quickly than you expect, try the following.

Turn off Bluetooth

Turn off Bluetooth® connections when you don’t need them.

  1. From the Home screen, swipe down from the top border of the screen.
  2. Tap Bluetooth to turn it off.
  3. Your Bluetooth connection is turned off.

Turn off Wi-Fi

Turn off Wi-Fi™ connections when you don't need them.

  1. From the Home screen, swipe down from the top border of the screen.
  2. Tap Wi-Fi to turn it off.
  3. Your Wi-Fi connection is turned off.

Turn off Mobile Hotspot

Turn off Mobile Hotspot when you're not using it. Do the following.

  1. From the Home screen, tap the Settings icon.
  2. Select Network Connections.
  3. Select Mobile Hotspot.
  4. Turn Off Mobile Hotspot.
  5. Your Mobile Hotspot network is turned off

Lower backlighting

Lower the amount of time that your screen remains lit when not in use.

  1. From the Home screen, tap the Settings icon.
  2. Select Display.
  3. Drag the Brightness bar to the left.
  4. Select a shorter timeout from the Screen Lock Timeout dropdown menu.
  5. Your screen will consume less power.

Make sure your battery is fully charged

Make sure that you fully recharge your battery on a regular basis prior to use. Failure to do so can cause your battery to drain more rapidly and shorten its life span.

  • Whenever possible, use the AC adapter and plug your phone into an external power outlet.
  • You can use your BlackBerry while your battery recharges.

Restart your BlackBerry

Restarting your BlackBerry causes its software to reload and renews your connection to the network, which can fix some problems:

Remove the battery.

Wait ten seconds.

Reinsert the battery.

Turn your BlackBerry on.

Your BlackBerry is restarted.

If these steps are unsuccessful, visit a Product Care Centre to have your BlackBerry inspected.

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